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Guest Shopping Administration Assistant

  • Department: Customer Service
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31754

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

You will have excellent attention to detail, and have faultless spelling and grammar skills.  You do not have to have worked in retail but we’d love you to demonstrate why you’d want to work with our brand. You will be a hard worker, who is able to work a fast pace, in a professional environment.

What to Expect

  • Working a team of other assistants and an executive, you will be in charge of briefing and debriefing shoppers, answering any of their questions.

  • You will be the first point of contact for the Guest Shoppers and therefore must represent our Harrods Values.

  • You will provide administrative support to the department by ensuring consistent input of information on to the database and accurate communication between the Shoppers, the department and our Retail stakeholders

  • You’ll communicate with the retail team to identify associates

What is important?

Organisation is so important to our team; we are expected to be consistent and accurate. Over time, we’ve built a reputation we are proud of. Our team are approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.


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