Head of Restaurants Business Development

We have a newly created position for a Head of Restaurants Business Development. This role will assist our Director of Restaurants to deliver the vision that Harrods will be a global leading dining destination, where we bring the world’s best restaurants and bars into our one iconic store.

From Angelo Musa to Jason Atherton, we house some of the best chefs in the industry and with Bjorn Frantzen joining us soon- Harrods has more Michelin star and celebrity chefs than any other U.K. destination, and the plans for further multiple high profile openings are very much in motion.

About the Role

The Head of Restaurants Business Development will be the lead role in:

• Driving B2B initiatives to support our late night dining proposition.
• Lead on rewards, brands and internal conversion of customer footfall.
• Bridge the teams internal marketing channels to restaurants to provide output inline with our objectives
• Support our international landscape in partnerships in market to support bookings
• Support partnership conversations with restaurant lead brands to drive business objectives.

As a part of our executive team in our directorate the role will interpret and contribute to the overall restaurants 5 year plan and align their own goals to support this as well as being accountable to be the main communication with the marketing functions to ensure our B2C strategy and outputs align to our B2B activities and vice versa.

You will define our partnership strategies for who is important, volume vs prestige and overall contribution targets to our revenues. The role will also oversee our reservations department to be able to manage an end to end solution and availability of their initiatives but also ensure we are developing a sales lead work force that are driven and committed to our goals.

In return you’ll receive an excellent benefits package, including a company pension, bonus scheme, BUPA healthcare, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and 50% off anything you can wear to work (brand dependent).

About You

We are looking for someone who has strategic vision. You will be able  Be able to take our restaurants vision to develop a Business Development strategy around 3rd parties, partnerships and reservations that clearly outlines our goals and how we achieve them. Working with a range of internal stakeholders, from marketing to insights, you will have excellent communication skills to drive our B2B strategy in line with B2C.

You’ll have a wide network of connections within the industry, enabling you to develop strategies to increase Private Hire and Group Reservations, as well as develop new partnerships. Although you’ll be strategically minded, you’ll also have a great operational background, and be able to bridge the gap between Marketing, business development and the restaurants teams ensuring a high level of communication and smooth process management.

Naturally you’ll be very commercially driven, analysing reports in relation to partnerships, interpreting budgets and tracking the goals of the division, understanding the commercial set up of the strategy and interpreting budgets over a 12-18 month view.

Harrods is passionate about strong leadership, and this role will lead a team to take them on a journey, driving success and communicating plans. You will be the lead for senior stakeholders within the division and ensure the team are stretched to reach their goals, as well as being supported.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers as well as top chefs from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences and restaurant destination.

Our promise to you

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role.