Head of Sustainability

Join Harrods as Head of Sustainability and lead the charge in embedding ESG strategy across the business to shape a more responsible and future-focused organisation.

About the Role
Reporting to the Chief Brand & Reputation Officer, the Head of Sustainability will be instrumental in delivering Harrods’ ESG strategy, driving forward complex initiatives that embed sustainability into every facet of our business. This is a high-impact leadership role that spans across all ESG pillars - Our Business, Our Products, Partnership & Innovation, Our People, and Our Community -requiring strong stakeholder engagement, strategic oversight, and a passion for creating meaningful change.

Key responsibilities include:

• Leading the ESG team to deliver on Harrods’ sustainability strategy across all pillars.
• Identifying and championing new initiatives that support our sustainability commitments.
• Engaging senior leaders and wider teams to embed ESG into business operations and culture.
• Building influential relationships across the business to drive ESG priorities forward.
• Using data and insights to monitor progress, guide decisions, and support ESG reporting.

About You
You will be a strategic thinker with deep expertise in ESG, capable of translating complex sustainability goals into actionable outcomes. Your leadership style is inclusive and inspiring, and you thrive on developing high-performing teams. You’re commercially astute, emotionally intelligent, and confident navigating multi-stakeholder environments. You’ll bring fresh ideas, challenge the status quo, and help shape Harrods’ reputation as a responsible and forward-thinking retailer.

To succeed in this role, you will need:

• Proven experience in a senior ESG or sustainability role, with a track record of delivering strategic initiatives.
• Exceptional communication and influencing skills, with the ability to engage at all levels.
• Strong analytical capabilities, using data to inform decisions and drive continuous improvement.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods  policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.