Head of Total Reward

Our HR team is looking for a Head of Total Reward to lead, shape and deliver a forward-thinking reward and recognition strategy that keeps Harrods a truly exceptional place to work.

About the Role

In this senior leadership role, you will oversee the development and delivery of Harrods’ total reward, compensation, benefits and recognition frameworks. Reporting directly to the Director of HR Operations, you’ll ensure our approach is data-led, commercially aligned and reflects our commitment to fairness, transparency and high performance.

Key responsibilities include:

• Designing and implementing our total reward strategy to attract, engage and retain top talent.
• Overseeing competitive compensation structures, variable pay schemes and annual salary review processes.
• Managing our benefits strategy and partnerships to deliver an engaging, cost-effective and inclusive offering.
• Leading recognition programmes and colleague events, celebrating contributions across the business.
• Driving organisation design initiatives, maintaining consistent grading frameworks and advising senior leaders on structural change.
• Partnering with HR, Finance and senior stakeholders to align reward initiatives with our overall people and business strategy.

This role follows our hybrid working policy, allowing you to work from home part of the week, with a minimum of three days on-site depending on business needs.

You can read more about Hybrid@Harrods on our Career Site or speak to a member of our Talent Acquisition team.

About You

You’ll be an experienced reward leader who is commercially savvy, data-driven and passionate about people.

You will bring:

• Significant experience in a senior reward leadership role, ideally in a complex, customer-led environment.
• Expertise in UK compensation, benefits, recognition frameworks and compliance.
• Proven ability to lead organisational design and structural change, including job evaluation and grading.
• Strong analytical and strategic thinking skills, with the confidence to advise executive teams and the board.
• The ability to manage and inspire a multi-disciplinary team while delivering high-impact reward solutions.

About Us

Harrods is one of the world’s leading luxury department stores, home to the most sought-after brands and designers from around the globe. Our shared mission is to make every visit to our Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We’ll offer an inclusive, collaborative environment and plenty of opportunities to build an exceptional career across our diverse business.

Uniquely You

While we set out the qualities, skills and experience we’re ideally looking for, we know there’s no such thing as a ‘perfect’ candidate. If you can demonstrate most of the skills and relevant experience needed to succeed, we’d love to hear from you.
At Harrods, we believe what makes you unique makes us exceptional. We celebrate and encourage applications from all backgrounds, cultures and experiences.

Want to know more about life at Harrods? Follow us on Instagram @togetherharrods or search #TogetherHarrods on LinkedIn.