Job type Full Time

Location: Hammersmith

Sector: Customer Service

Contract type Permanent

What is Talent Community?

Our Contact Centre Service Advisor Community is for exceptional service advisors who want to shape the future of Harrods. By joining, you’ll stay connected to upcoming Contact Centre opportunities.

About the Role

As a Customer Service Advisor in the Contact Centre, you will be personable and empathetic whilst listening to our customers to handle their complex queries and find solutions. You will support our customers across all communication channels including email, telephone, livechat, WhatsApp and social media, aiming to resolve queries on first contact, minimising future contacts and simplifying processes for the benefit of the customer.

In the role, you will accurately capture the reasons for contact to allow the business to understand opportunities to develop, work collaboratively across teams to consistently get the right solution for the customer, and take ownership and resolve queries to a high standard in line with Harrods Values and policies.

You will also:

Achieve agreed KPI targets for quality and productivity.
Continue to learn and grow by developing skills beyond core activities.
Seek opportunities to retain customer loyalty and create memorable experiences.

Future Opportunities

This is an opportunity to register your interest in potential future Contact Centre Service Advisor positions and is not linked to a current vacancy.

While you may not hear from us immediately, joining our Talent Community ensures you'll be considered when suitable opportunities become available that match your skills, experience, and interests.

Join Us

If you'd like to explore a future in Customer Services with Harrods, we'd love to hear from you.

Register your interest today and become part of our Contact Centre Service Adviosr Community to stay connected with upcoming opportunities across our stores.

List #1

Related jobs

Customer Relations Specialist

Salary

Location

Hammersmith

Job Type

Full Time

Sector

Customer Service

Contract Type

Permanent

Description

Our Customer Relations team are now looking for a Customer Relations Specialist. As part of the Customer Relations team, you will play a vital role in Harrods' expert complaint-handling function. Abou

Reference

VAC- 54587

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Front of House Coordinator (Drybar)

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Customer Service

Contract Type

Permanent

Description

We are currently recruiting for a Front of House Coordinator to join our Drybar team in Harrods Knightsbridge.Drybar is no ordinary salon. With stylish blow-dry bars, luxurious surroundings, and a tea

Reference

VAC- 55346

Expiry Date

01/01/0001

Job managed by:

Pauline Stretton-Drouet

Job managed by:

Pauline Stretton-Drouet

Customer Service Advisor

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Customer Service

Contract Type

Permanent

Description

Our Customer Service Advisors deliver the highest levels of service and bespoke experiences for all Harrods customers, whether they are returning an item, giving feedback or need assistance. The team

Reference

VAC- 55422

Expiry Date

01/01/0001

Job managed by:

Amelia Tahir

Job managed by:

Amelia Tahir

Front of House & Reservations Advisor

Salary

Location

Knightsbridge

Job Type

Full Time

Sector

Customer Service

Contract Type

Permanent

Description

We are looking for an exceptional Front of House and Reservations Advisor to join our Hair and Beauty Salon, located in Harrods Knightsbridge. This role is responsible taking bookings for all the Hair

Reference

VAC- 55635

Expiry Date

01/01/0001

Job managed by:

Pauline Stretton-Drouet

Job managed by:

Pauline Stretton-Drouet

List #1

Read our insights

Apprentice Graduation 2026

Teaser

Apprenticeships

Content Type

Events

Publish date

10/14/2026

Summary

Apprentice Graduation 2026 What started three years ago as an idea from one of our own apprentices has become a special moment in the Harrods calendar.Our Apprentice Graduation gives collea

Teaser

What started three years ago as an idea from one of our own apprentices has become a special moment in the Harrods calendar. Our Apprentice Graduation gives colleagues completing apprenticeships programmes across the business the chance to mark everything they’ve achieved and celebrate how far they’ve come. A very proud day at Harrods.

Network Celebration Evening 2026

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/17/2026

Summary

Network Celebration Evening 2026 Behind every successful network is a community of colleagues committed to making a difference. Last week, we came together for our second annual Belongin

Teaser

Behind every successful network is a community of colleagues committed to making a difference. Last week, we came together for our second annual Belonging Networks Celebration Evening, recognising the individuals, allies, network chairs and members whose dedication and advocacy continue to make a positive impact across Harrods. Congratulations to all of our nominees and winners, and thank you to everyone who continues to make Harrods a place where belonging matters.

How to build a career in high-end interior design at Harrods

Teaser

Harrods Interior Design Studio

Content Type

Career Stories

Publish date

09/14/2026

Summary

The most rewarding interior design jobs bring creativity and technical expertise together. At Harrods, they can also give you the opportunity to shape distinctive homes, translating a client’s idea

Teaser

If you’re considering your next move in high-end interior design, Harrods Interior Design Studio could be the place to take it. From the first concept to the finishing touches, here’s what an interior design career at Harrods could involve and how you can prepare for it.

What happens behind the scenes of a Private Shopping appointment?

Teaser

Private Shopping

Content Type

Career Stories

Publish date

09/14/2026

Summary

A Private Shopping appointment can feel effortless to the client. Behind that experience, however, is a team of people bringing expertise and attention to detail to everything from preparing the Pe

Teaser

The experience doesn’t end when a purchase is made, either. Private Shopping Porter jobs, Private Shopping operations jobs and Private Shopping stock careers all play their part, making sure every item is handled with care and reaches the right place at the right time. Here’s a closer look behind the scenes at the people who help make Anything Possible.

Inside Buying at Harrods: How Ellie built a retail buying career

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

09/11/2026

Summary

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way

Teaser

There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way that feels right for Harrods.

Belonging at Harrods

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

09/09/2026

Summary

Belonging at Harrods Belonging isn’t something we find. It’s something we create.Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a cult

Teaser

Belonging isn’t something we find. It’s something we create. Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a culture where everyone feels welcome. Created for our second annual Network Celebration Evening, this film celebrates some of the people and moments that make that possible.

This is Me: John

Teaser

Diversity, Equity & Inclusion

Content Type

Career Stories

Publish date

08/28/2026

Summary

This is Me: John As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how

Teaser

As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how the condition impacts more than what people see on the surface. By opening up about his journey, John hopes to raise awareness of hidden disabilities, challenge misconceptions, and remind others facing similar challenges that they're not alone.

Inside marketing jobs at Harrods: Creating campaigns that shape the customer experience

Teaser

Head Office

Content Type

Career Stories

Publish date

08/19/2026

Summary

Every Harrods marketing campaign revolved around one simple question: what will this mean to the customer? The answer shapes everything that follows, from the first creative idea to the moment a me

Teaser

Marketing jobs at Harrods bring together people who understand customers and know how to turn an idea into something memorable. Find out how you can bring the Harrods experience to life, here.

Set the standard in food safety and quality jobs at Harrods

Teaser

Chefs & Hospitality

Content Type

Career Stories

Publish date

08/18/2026

Summary

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house

Teaser

Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house ranges.

What does a Buying Assistant do? Inside Toys Buying at Harrods

Teaser

Buying & Merchandising

Content Type

Career Stories

Publish date

08/17/2026

Summary

Choosing products is the part of buying that tends to get all the attention. It’s easy to picture a diary full of trade shows, new discoveries and exciting decisions about what should appear in sto

Teaser

Buying Assistants in Toys at Harrods know just how much work takes place behind every selection. Here, we explore what a Buying Assistant really does and how strong relationships help turn a promising product into a successful launch.

Culture

Power of Representation | South Asian Heritage Month

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

08/04/2026

Summary

Power of Representation Panel | South Asian Heritage Month 2026 Last week, as part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership,

Teaser

As part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership, Inclusion & Belonging, a panel exploring the impact of representation in our workplaces and communities. The discussion brought together Indi Deol, Founder and Director of DESIblitz Magazine; Lee Juggurnauth, TV and radio broadcaster; Jaz Singh, BBC Asian Network presenter; and Louisa Blundell from Show Racism the Red Card. Through their diverse experiences and personal stories, the

Belonging Networks

Leaders in Luxury | South Asian Heritage Month 2026

Teaser

Diversity, Equity & Inclusion

Content Type

Events

Publish date

07/29/2026

Summary

Leaders in Luxury Panel From boardrooms to film sets, three incredible speakers shared reflections on representation and what it takes to break barriers and succeed on your own terms. As

Teaser

As part of our South Asian Heritage Month celebrations, in partnership with The Outsiders Perspective, we brought together Shweta Harit, Global SVP at De Beers Group, and Ayesha Hussain, the UK's first stuntwoman of South Asian, Middle Eastern and North African heritage, for an inspiring conversation moderated by Athena Gupta.

Belonging Networks

View all

Join Our Talent Community: Contact Centre Service Advisor

This vacancy has expired

Our Values

Send me a message

Join Our Talent Community: Contact Centre Service Advisor

This vacancy has expired

Our Values