Lead Talent Partner

We have an exciting opportunity for a Lead Talent Partner to join our Concessions team within the Talent Department at Harrods. In this role, you will be responsible for shaping and delivering talent acquisition, development, and retention strategies that enable our Concession Partners to attract, engage, and retain exceptional talent.

About the Role

The Lead Talent Partner will lead the Pre-Hire Team and oversee the attraction, assessment, and selection of concession talent, ensuring the highest-calibre candidates are identified, assessed, and successfully onboarded into Harrods.

You will have overall responsibility for managing agency relationships, monitoring agency performance, and ensuring that all Concession Partner and agency colleague assessment and onboarding processes are delivered effectively and in line with business requirements.

Key Responsibilities

• Facilitate the seamless induction of new employees, ensuring timely onboarding in line with agreed service level agreements (SLAs).
• Develop effective partnerships with Harrods' Own Bought business areas that operate within a concession model.
• Provide accurate information and regular reporting to key stakeholders on Concession Partner processes, performance, and activities.
• Collaborate with internal HR teams to deliver integrated and effective people solutions.
• Lead, coach, and develop the Pre-Hire Team to ensure a high-performing and customer-focused service.

About You

The ideal candidate will have strong people management experience, with a proven ability to build, lead, and develop high-performing teams. You will also possess a strong understanding of HR systems, data compliance processes, and recruitment best practices, with experience using Workday being advantageous.

We are looking for someone with a solid understanding of SLAs, KPIs, and performance metrics, including Balanced Scorecards, to measure service delivery and business outcomes. You will have the ability to build strong, collaborative relationships across HR teams and with key business stakeholders, influencing effectively at all levels.

It is important that you have:

• Significant experience within a retail and/or hospitality environment.
• A strong understanding of the concessions business model.
• Excellent attention to detail, while maintaining an awareness of the wider business impact.
• A sound understanding of employment law and company policies, and how these influence recruitment practices.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills, with the ability to manage multiple priorities in a fast-paced environment.

About Us

Harrods is one of the world's leading luxury department stores, and we're a destination for top designers and the most sought-after brands from around the globe. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we'll do something remarkable for you. As well as offering a friendly environment that inspires your best work, we provide abundant opportunities and support to help you build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and experience for a role, we believe in the potential for growth and value individual strengths. If you can demonstrate most of the skills and experience required to thrive in this role, we encourage you to apply.

At Harrods, we believe the personality and authenticity of our people set us apart. We celebrate and welcome applications from all cultures, backgrounds, tastes, and experiences, and we are proud of our inclusive culture, where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you would like to know more about our people and culture, search #TogetherHarrods on LinkedIn and Facebook, or follow us on Instagram @togetherharrods.