Online Trade Executive

We are looking for an Online Trade Executive to join our Trade team here at Harrods. This role will be key in driving online sales performance and ensuring the smooth operation of the .com business.

About the Role

The Online Trade Executive will critically assess and suggest optimisations to the online selection based on commercial opportunity, trending moments and competitor benchmarking. This role will also proactively identify and suggest opportunities to maximize conversion, increase basket value, and enhance discoverability.

Key Responsibilities:

• Provide data-driven recommendations to improve performance, optimizing pricing, availability, and site merchandising
• Support on the execution of all promotional activities, including seasonal campaigns, sale events, and exclusive launches
• Support the Trading Manager in testing new site features and functionalities to drive commercial impact
• Regularly assess and report on out-of-stock rates, product slippage, and returns data, ensuring availability is maximized

About You

The ideal candidate is a critical thinker with a proactive approach, able to anticipate challenges, identify opportunities, and support the Trade Manager with implementing solutions that improve performance. They should be commercially driven, highly analytical, and detail-oriented, with a strong understanding of online trading, digital merchandising, and e-commerce KPIs.

You will also have the following;

• Experience in sales reporting, performance analysis, and forecasting
• Ability to prioritize workload and work efficiently in a fast-paced, high-pressure environment
• Strong communication skills with the ability to influence and collaborate across teams
• Experience working with SAP, CMS, Algolia, Contentsquare or personalization tools (Dynamic Yield preferred) is a plus

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods