Operations Maintenance Manager

Harrods is recruiting an Operations Maintenance Manager to lead our dedicated in-house fabric maintenance team and outsourced providers to ensure Harrods remains safe, operationally stable and aligned with the quality of our brand. As an Operations Maintenance Manager you will lead your team on all fabric maintenance and partner with your colleagues in electrical and mechanical maintenance and on helpdesk to ensure a cohesive and collaborative approach for the delivery of engineering and maintenance across the business.

About us

At Harrods, our iconic Knightsbridge building is as unique as the service experienced within. Our in-house facilities department have the important task of maintaining and servicing our store to ensure our customers have the full Harrods experience on each visit. 

About you

You will be an experienced people manager, accustomed to leading teams of tradesmen in their daily delivery as developing team members professionally. You will be habituated to work in a facilities maintenance environment with subject matter expertise in fabric maintenance specifically.

You will be used to work in a live site and with a listed/heritage building. You will have experience of planning and managing a department budget as well as CAPEX project warrants. You will be confident in managing the operational escalations as well as managing expectations to your own stakeholders, senior leadership, and Directors.

You will be capable of procuring and managing external contractors as and when required as well as delivering department reporting and audits. You will pride yourself on being open and accountable, honest as well as a capable influencer.

As the Operations Maintenance Manager you will lead the Fabric Maintenance team in every respect including behaviours and standards project and BAU. You will lead them in identifying areas for improvement and develop/implement plans to achieve an agreed objective as well as developing individuals, ensuring a premium standard of service from the team.

You will work cohesively with your colleagues across store development and wider engineering and maintenance operations, planning works to ensure results are achieved with minimal impact on the business or operations.  You will communicate effectively at all levels including Directors and other stakeholders who might be from a non-technical background to ensure all key parties are informed and updated on fabric specific business incidents and projects.

You will manage the budget and contribute to periodic reports as required and actively contribute to the Facilities Management senior leadership team, deputising for the Senior Store Services Manager when required.

Our promise to you

If you are looking to take the next step in your career with a dedication to Fabric Maintenance in a role that addresses real business operational challenge, this role will open doors for you. We offer great pathway opportunities to develop your career as a team leader in an environment unlike any other.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount and a season ticket loan.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.