Personal Shopping Manager

As we continue to shape our virtual/assisted shopping approach you’ll play a significant part of this as a Personal Shopping Manager. You’ll be passionate about both traditional Retail “on site” sales through service as well as driving pro-active sales, leads and acquisition, through virtual experiences for customers. 

Below is a snapshot of some of your responsibilities: 

• Performance coaching colleagues in your sales team to strive for the best possible performance – with particular focus on helping everyone understand the ‘how’ of the Art of Selling (face to face and virtual) and deliver exceptional sales through service result. 
• Assessing and interpreting data, reports, management information and insight to identify trends and shape opportunities to drive performance. 
• Routinely making commercial decisions to maximise trade opportunities. With particular focus on remote experiences and pro-active sales generation, customer acquisition, development and retention.
• Fully understand the HNW luxury customer and their lifestyle, by developing one-to-one relationships. You will act as a senior point of point and ambassador of the brand, to further elevate client experience and loyalty to Harrods. This will be achieved through acting on first-hand insights to adapt service proposition, develop engagement initiatives and escalating / resolving areas of concern 

About You 

As a Personal Shopping Manager you will thrive under the fast paced environment of Personal Shopping. Being a genuine people person with an interest in fashion and client relationship management is key. 

You will also have the following qualities: 

• Be a relationship led leader and have proven performance coaching ability, ideally in a fast paced Retail or Hospitality environment. 
• A genuine “people person” with a passion for helping others learn and grow. You get a kick out of helping your team members succeed. 
• High levels of emotional intelligence and self-awareness and ability to flex your style – not just with your team members but also with our customers and help your team to do the same. 
• The ability and confidence to analyse and interpret multiple data sources and take appropriate actions. 
• Personally comfortable with ambiguity and change. We’re looking for you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement. 
• Commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way of course. 
• Understanding of and a genuine interest in the luxury customer and their needs. 
• Can evidence strong relationships with concession partners or equivalent. 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You