Private Shopping Manager

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Manager, as the people leader of our elite team of Private Client Managers (PCM’s) and Private Shoppers, is a critical role to achieving this ambition.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Manager comes in.

Please note this is a 12 month Fixed Term Contract role.

About the role

As a Private Shopping Manager, you’ll partner with the Client Relationship Manager for your client portfolio to spot sales and growth opportunities, turning them into clear priorities and actions for your team. You’ll lead a high-performing group of Private Client Managers, Private Shoppers, and Private Shopping Assistants, driving their strategies forward and ensuring consistent success.

You will also be responsible for the below:

• Having a passion for people management in order to set the vision, standards and expectations for your team, identify talent and participate in active daily and weekly coaching to enable high performance across the team.
• Being in the Private Shopping spaces, observing appointments, in order to discreetly give recognition and feedback to your team.
• Leading coaching conversations with your team as appropriate as well as being on hand for any client or operational matters.
• Working closely with the Client Development Manager to regularly review client insight and identify new ways to delight them and deepen their relationship with Harrods. You’ll then translate that into actions and focus for PCM’s and Assistants.
• Using department reports and insight to ensure exceptional delivery of objectives and KPI’s.
• Constantly reviewing and monitoring department resource plans and capacity plans by shopper to ensure we have the right resource assigned to the right clients at the right time and in the right location.

About you

In order to be successful for this role, we are looking for experienced candidates who possess the following qualities:

• Genuinely passionate about nurturing and developing colleagues
• Natural ability to engage and motivate your team through inspirational story-telling
• Proven experience of building authentic relationships with high levels of trust - both with the client as well as internal and external stakeholders too
• Proven experience of influencing and persuading key stakeholders into action
• Strong decision-making ability and an autonomous approach
• Global awareness of and curiosity for luxury lifestyle; staying up to date
• Strong understanding of impeccable luxury standards
• Experience of hosting client events is desirable
• Ability to flex style to different audiences, cultures and clients

About Us

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll enjoy a package that includes, eligibility for a competitive bonus, 25 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.