Private Shopping Runner

Our Private Shopping team are now looking for a Runner to help deliver an exceptional five‑star dining experience within The Penthouse. This is a fast‑paced, service‑driven role where you will support the waiting team, maintain flawless operational standards, and ensure guests enjoy a seamless and memorable visit. The position offers a competitive salary of £32,500, reflecting the importance of this role within our luxury retail environment.

About the Role

As a Private Shopping Runner, you will work closely with Supervisors and Assistant Managers to support the full operation of our luxury F&B service. You’ll play an essential part in maintaining smooth communication between the kitchen and bar teams, delivering dishes quickly and accurately, and ensuring all lounge and suite spaces are prepared to the highest standard.

Your focus will be operational excellence, keeping service flowing effortlessly, anticipating needs, and upholding Harrods’ world‑class standards at all times.

In this role, you will:

• Support daily opening and closing duties.
• Deliver food promptly from kitchen to bar and maintain clear communication.
• Set up, clear, and maintain tables across lounges and suites.
• Keep your station and bar areas running smoothly during service.
• Maintain bar back stock levels and assist Waiters & Kitchen Porters.
• Report complaints, maintenance issues and safety concerns promptly.
• Greet guests warmly and ensure attentive, efficient service throughout their visit.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You’ll be a warm, energetic, and service‑driven individual who thrives in a fast‑paced environment. With strong communication skills and a collaborative mindset, you enjoy supporting your team and ensuring guests receive an elevated dining experience.

You will bring:

• A strong customer‑service focus.
• A team‑spirited approach and respectful communication.
• Confident interpersonal and time‑management skills.
• Flexibility to adapt during busy service periods.
• A strong work ethic aligned to Harrods values.
• The ability to work independently when needed.
• Immaculate presentation and adherence to hygiene standards.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.