Process Manager – Buying & Merchandising

Our Buying & Merchandising team are now looking for a Process Manager to join them on a Fixed Term Contract for 12 months.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

We are seeking a dynamic and strategic Buying & Merchandising Process Manager to join our team in Hammersmith. This pivotal role supports the Enterprise Resource Planning (ERP) replacement programme, ensuring the implementation of best practices and standard SAP solutions to meet our business and operational requirements. You will work closely with the Workstream Lead and a broad group of stakeholders to drive the vision of the programme and set future retail standards across the organisation.

In this role you will also be responsible for:

• Requirement Analysis - collaborating with business stakeholders to gather and document detailed requirements, ensuring a comprehensive understanding of business processes.
• Design and Configuration - supporting the design phase by aligning system configuration with business needs and ensuring seamless integration with technical teams.
• Testing and Quality Assurance - assisting with creating and executing test plans to validate system functionality, collaborating with Quality Assurance teams to resolve issues.
• Adherence to Standards - promoting ERP best practices and standards, providing guidance on standardisation tailored to specific business needs.
• Stakeholder Management - leading stakeholder engagement and communicate progress, challenges, and resolutions to ensure alignment.
• Risk Management - identifying potential risks and issues within the workstream, developing mitigation strategies and addressing challenges proactively.

About You

You will be an exceptional individual with proven experience in cross-functional collaboration and facilitating workshops to map and document complex processes. You’ll also possess incredible attention to detail and organisational skills, ensuring meticulous management of every aspect of the project. Strong verbal and written communication skills are essential, as you will be responsible for articulating requirements and updates clearly and effectively to various stakeholders. Additionally, the ability to manage multiple workstreams and meet tight deadlines is crucial, demonstrating your capability to thrive in a fast-paced and dynamic environment.

You will also be:

• Efficient team player with the capability to work independently, demonstrating strong initiative and planning skills.
• Aptitude for building relationships with a variety of stakeholders across multiple business functions.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Self-starter with a creative mindset and willingness to ask questions.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods