Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
Our IT department work in partnership as a trusted advisor to the Harrods business functions, working collaboratively with them to innovate our business. In light of new growth and development of our IT function, we are looking for a product owner to support our future digital strategy and to seek cutting edge solutions that align with our technology roadmap, business mission and objectives.
About you
You must be able to adapt and work effectively with varied and changing situations, individuals or groups. The digital environment is fast paced and demanding; you will demonstrate the determination and ability to work under pressure whilst delivering high levels of performance and commitment to Harrods, customers and colleagues.
You’ll be a seasoned Product Owner accustomed to working with consumer facing website and apps, ideally retail. You will have experience of working within an Agile/Scrum team on large scale web applications, ideally within online retail. Adept to managing senior stakeholders and influencing decisions. You’ll have an ability to demonstrate a solid understanding of online user experience, information architecture, SEO and web analytics. Keen to build and innovate, you’ll be flexible in your approach to work and motivated to deliver excellence.
What to expect
As the Product manager Owner you will be responsible for building relationships with the Digital Strategy Director and their team, to understand their vision, their priorities and shape a digital roadmap that can support it. You will be looking at the commercial angle, making judgement calls on where digital opportunities can drive sales and revenue vs. enhancing the digital customer experience. You will have your eye on the impact of digital change across the entire organisation, and ensure that we drive a consistent experience, where it makes sense across multiple channels. business engagement, for understanding impact of changes across the entire Harrods organisation, and managing the change through the impacted business areas. You will work with the business as part of an agile team building, testing and supporting highly usable, accessible, PCI compliant digital applications and experiences using cutting edge methodologies, technologies and tools.
This opportunity will play a pioneering role between Harrods and their newest solution partner, Farfetch to deliver an exceptional product. You’ll work closely with all areas of the business to develop customer facing user stories, acceptance criteria and full business requirements. You’ll convey this vision onwards to both in-house and external delivery teams. You’ll work with these external delivery teams to drive best practice and governance between both parties, ensuring that roadmaps are united, delivery is aligned and all parties are driving towards a common and understood vision.
Working alongside other Product Owners and IT Business Relationship Managers you will be responsible for the prioritisation and delivery of the digital product backlog. You will work with the delivery teams and Business Analysts to communicate priorities, business strategy, and ensure key requirements are clearly defined ensuring that Harrods continues to offer an unrivalled user experience.
What is important?
Organisation is so important to our team; we are expected to be consistent and accurate. The wider business is reliant on us for their needs. Our team is approachable and efficient – we need someone who shares our values and understands the importance of our place in the business. Sometimes we are very busy; our team shares the load, supports each other and wins as a team. We set deadlines, we hit those deadlines.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.