Restaurant Reservations Agent

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. Through our Front of House staff, we drive ourselves to inspire others to always push for more and to create moments of magic for our customers.
 
We are looking for a Reservations Agent who will support the Reservations Management Team, covering across all restaurants, ensuring thorough understanding of current offers and promotions available while taking reservations accurately and in a timely manner keeping the business needs at the forefront of your mind.
 
About the Role
 
Your primary role is to manage and coordinate restaurant bookings. You'll interact with guests, handle reservation enquiries, and ensure accurate scheduling. Attention to detail is crucial to maintain a smooth flow of reservations, and excellent communication skills contribute to providing exceptional customer service. Additionally, you may collaborate with other staff members to optimize seating arrangements and contribute to the overall efficiency of the dining experience.
 
About You
 
You will be confident in carrying out exceptional service as well as being passionate about people, Harrods and going above and beyond to create moments of delight for our customers. You will be the  ambassador of each restaurant and the first point of contact for the restaurant’s customer enquiries and bookings, making great attention to detail and organisational skills top priority for someone within this role.

More specifically: 

• You must have previous experience in a Reservations Agent or Host role in a luxury environment working with a PMS system is essential.
• Excellent communication skills, both written and verbal, as well as being energetic, ambitious and striving for excellence.
• We seek an individual with first class presentation, a clear speaking voice, attention to detail, and a friendly personality.

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage and aim to create magic and memorable experiences for every customer, every day.

Our Promise to You 
 
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive:

• A competitive salary plus service charge.
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off.
• Up to 33% Harrods discount.

Uniquely You 
 
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods