Retail Manager - Fragrance

At Harrods, the Retail Manager is critical to the delivery of the unparalleled luxury experience that our business is renowned for. Being the front-line face of the leadership team, the Retail Manager is is skilled at building high performing teams and delivering effective performance coaching.

We’re looking to you to focus on delivering the people, customer, and commercial results of today, tomorrow and the next month.

About the Role

As a Retail Manager within our Fragrance department, you will demonstrate a passion for delivering a consistently premium service experience for customers and target the team to deliver additional proactive sales, as well as spot training needs to build confidence in the proactive sales space.

You will routinely make commercial decisions to maximise trade opportunities, with a particular focus on pro-active sales generation during a time where increasing competition and shifting customer expectations make it essential to engage and convert customers with agility and intent.

Within the role, you will also have the following responsibilities:

• Be an excellent motivator and inspirational leader, you’ll be highly visible on the shopfloor and implement regular meetings, huddles and coaching to ensure all colleagues are setting the standard for excellence.

• Understand high net-worth individuals, and will lead the team on their journey in fostering long-term relationships with these customers.

• Oversee and own operational efficiencies in your team, ensuring that processes and policies are applied and adhered to a high standard.

• Demonstrate your eye for profitability and how to pro-actively upsell and cross sell to generate attention to add on sales or high profit product.

• Nurture and develop colleagues; confident with providing feedback, you will focus on celebrating successes and addressing challenges be that through coaching or performance management.

About You

To be successful within this role, you must have experience working in luxury retail with an understand of high net-wroth clients and their needs, as well as a passion for Fragrance and our beauty department. You will also be passionate about identifying and nuturing talent, being committed to acting as the guardian of talent within your team. You take pride in developing individuals who demonstrate potential, ensuring that they thrive within your division.

You will also have the following qualities:

• Be emotionally intelligent and self aware.

• Be resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business.

• Proven experience in analysing and interpreting multiple data sources and confidence in taking that data and implementing appropriate action.

• Conscientious with a relentless focus on always delivering the best of your ability whilst looking for ways to strive for more.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.