Retail Manager

We’re in the midst of a change at Harrods that our business hasn’t seen before.  Our Retail offering is evolving as we grow our omnichannel approach, and so our leadership team has to be agile and flexible, curious and bold enough to try new things.  

We’re now looking for people focussed, experienced Retail Managers across our Beauty Retail division. 

About The Role 

Being the front-line face of the leadership team, the Retail Manager is skilled at building high-performing teams and delivering effective performance coaching across both face-to-face and virtual channels. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback. 

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business. 

In return you’ll enjoy a package that includes, eligibility for a competitive bonus, 25 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement. 

About You 

You’ll have an exceptional track record in building, leading and supporting teams to achieve success. Amongst the qualities that make you shine are: 

• You’re a relationship led leader and have proven performance coaching ability, ideally in a fast paced Retail or Hospitality environment. You know your team like you know your family and you lead from the front. You’re present and showing your team the “how” and role modelling what great looks like. 

• A genuine “people person” with a passion for helping others learn and grow -   you get a kick  out of helping your team members succeed. 

• You have high levels of emotional intelligence and self-awareness and ability to flex your style. 

• Data led decision making is key. You’re confident in analysing and interpreting multiple data sources to take appropriate actions spot new opportunities 

• Personally comfortable with ambiguity and change.  We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement.  If you have change leadership experience then so much the better. 

• Commercially astute, with a drive for results and brave enough to challenge the status quo – in the right way of course. 

• Understanding of and a genuine interest in the luxury customer and their needs. 

• An out of the box thinking mentality, to surprise and delight customers with exceptional customer service and interpersonal skills. 

• Resilient and actively seeks constructive feedback for improvement as well as deal with difficult circumstances (not shy away from complex people issues for fear of grievance). 

• Conscientious with a relentless focus on delivering to the best of your ability from performance to standards to people and customer experience. 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods