Retail Team Picking Operative [Fixed Term Contract]

Our Retail Picking team are now looking for an Operative to support the day to day operations within the online fulfilment department by ensuring efficient and smooth onward flow of goods through from our iconic store to our customers.  

About the Role 

As an E-commerce Order Picker, you will be at the forefront of fulfilling customer orders within our store, contributing significantly to the success of our department's service level agreement.

Your duties will also include:
•    Executing the picking of E-commerce customer orders across diverse product categories from over 100 own-bought and concession brand sites.
•    Engaging actively with stakeholders from various selling areas, fostering relationships with stock control divisions and retail teams.
•    Handling each order with precision and care, ensuring a seamless and high-quality shopping experience for our online clientele.
•    Adapting to in-store activity and managing picking operations accordingly to meet delivery promises.

This is a physical role which covers a large expanse of our store, as on average, our Retail Team Picking Operatives complete 20,000 steps a day.

This position is a 12 months Fixed Term Contract up to June 2025. This role works varied shifts between 8am and 9pm across any 5 of 7 days a week with regular weekend work. This role is paid at £13.26 per hour.

About You 

You will demonstrate clear communication skills, maintain composure and professionalism while interacting with customers. Your business-oriented mindset will contribute to our collective effort to meet targets, fostering a collaborative work environment. Your key responsibility will involve picking goods that customers have purchased, requiring a keen awareness of product quality. You will ensure customers receive their orders in a timely manner and uphold our Harrods standards.

You’ll also have:
•    Flexibility and readiness to adapt to changing priorities.
•    Experience using a PDT (preferred, not essential).
•    Good PC literacy.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods