Senior Retail Manager

Harrods Beauty Halls, an iconic destination for luxury beauty and skincare, is renowned for offering an unparalleled shopping experience. We pride ourselves on our exceptional team and commitment to excellence.

We are now looking for a Senior Retail Manager who is passionate about the Beauty industry and driving our fantastic team of Retail Managers to achieve the best results across our 6 beauty halls.

As we celebrate this momentous 175 anniversary year, now more than ever, it’s an exciting time to join the Harrods Team.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

In this role, you will drive the highest standards of customer service, operational efficiency, and team performance. You will be responsible for mentoring and guiding Retail Managers, ensuring they excel in their roles and contribute to the overall success of our Beauty Halls.

In addition to this you will also:

• Lead and inspire a team of Retail Managers to achieve sales targets and deliver outstanding customer service.
• Work closely with the Divisional General Retail Manager and wider GRM network to develop talent, grow skills and make effective succession plans to protect the strength of the business
• Regularly reviewing NPS and ENPS comments and feedback to understand current challenges and opportunities to improve
• Deliver any new initiatives, processes and procedures that affect retail operations as directed by the General Retail Manager.
• Be accountable for delivering the day to day and long term running of own area of responsibility through the team including delivering exceptional back of house standards.
• Foster a collaborative and motivated work environment.
• Develop and implement strategic initiatives to enhance the customer experience.
• Monitor and analyse performance metrics to identify areas for improvement.
• Ensure compliance with company policies and procedures.
• Manage staffing levels, training, and development programs.

About You

You will be at ease with building effective relationships with key stakeholders across Retail, Buying, Visual Merchandising and Operational teams to cut through noise, remove ambiguity and ensure your people are able to provide exceptional service always.

You’ll also have experience in -

• Building and nurturing effective relationships across internal functions and brand partners to be able to influence and take corrective action in the right way
• Skilled at performance coaching.  You get a kick out of helping others develop and succeed – either successfully in your Division or where needed, laterally into a role that’s a better fit.
• Commercially astute. We’re a business built on sales performance. This role is integral to delivering stretching and exciting sales growth.
• Resilient, tenacious and genuinely open to development feedback.  Continually adapting your style to get the best outcomes for your people, customers and for the business.
• Have an affinity for data driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods