Sommelier

We are now seeking a team of hospitality specialists to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.

The Georgian is set to become a premier destination, offering distinct and unparalleled experiences for both Afternoon Tea and Dinner. Guests will revel in tableside theatre, live entertainment, and the timeless elegance of classical service.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role  

Our Front of House teams set the scene for exceptional experiences and are an invaluable part of our Restaurants family. Our Sommelier are flexible to our customers’ needs and go above and beyond to make anything possible. They know what it means to go the extra mile and nothing is too much trouble.

The Sommelier will have a 360-degree scope of the wine service for the Georgian operation and is responsible for carrying out the restaurant wine/tea duties and for wine/tea storage areas that sit within the restaurant space in a manner that will ensure that all parties’ expected standards are always maintained.

The role will have a big focus on operational excellence as the roles key attributes is delivering a world class wine and tea experience through the availability and delivery of a best-in-class wine/tea offering.

You will also:

• Have a comprehensive knowledge of the restaurant wine/tea menu as well as a good knowledge of any specials promotions. Able to answer guest queries quickly, knowledgeably and in a discreet manner in line with the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience
• Be able to convey the Georgian story to customers throughout the dining experience  
• Have accountability for the wine/tea service, working to ensure guest satisfaction and to maximise profits
• Have good attention to detail which will be evident through floor mis-en-place, checklists and sufficient stock level

About You  

You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.

You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.
 

About Us 
Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You  
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  
 
In return you’ll receive: 

• A competitive salary plus service charge. 
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise. 
• Great career opportunities in multiple locations around the UK and going international. 
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods. 
• Access to a staff Canteen. 
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off. 
• Up to 33% Harrods discount. 

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods