Stock Controller - Private Shopping

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs when they visit us.

Reporting to the Operations Manager, the Stock Controller will be responsible for managing the department’s stock movement, working in conjunction with the Private Shoppers and Management team.

About the Role 

In this role the Stock Controller will lead and manage the Porter team, with the primary focus being on streamlining and monitoring stock movement processes internally amongst various shop floor departments and efficient stock delivery to clients.

In addition to this, you will be responsible for the below duties:

• Reviewing client stock holdings from each Private Shopper, and ensure aged stock is followed up on in a timely manner.
• Monitoring current invalid reports and escalate any issues that arise to the Stock Integrity Operations Manager.
• Monitoring department sales reports to highlight issues with transactional processing which may in turn effect stock integrity.
• Providing a link between Management and shop floor teams to ensure that the Private Shopping business works as a cohesive unit.
• Overseeing departmental stock counts by site to identify stock holding and ensuring stock is returned to its departments in a timely manner.
• Maintaining and managing any stock related discrepancies, keeping the Stock Integrity Operations Managers informed of outstanding issues to ensure that these are dealt with in a timely manner.
• Working closely with both Own Bought stock control teams and Concession operational teams to maintain transparent and effective communication channels, keeping up to date stock trackers and communicating back to Concessions and other departments in a timely manner.

About You 

You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. You will ensure that you develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities. 

You will also: 

• Have a thorough global understanding of stock data inventory to carry out related tasks proficiently.
• Possess fantastic teamwork and relationship building skills, working with many different stakeholders within the business in an effort to produce effective results.
• Have a proven track record of objective setting and relevant training to address areas of development amongst teams and to further the learning of each individual within the teams.
• Ability to effectively network with other stakeholders throughout the business to further the success of the department.
• Be proactive and prompt in every aspect of your duties.
• Be comfortable with safely lifting boxes up to 20kg.

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry. 

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.