Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
You have great communication skills and a strong ability to influence others. You will thrive in a fast-paced area and are comfortable communicating with your peers, concessions partners and senior managers alike.
What to expect
We are looking for an Assistant Manager to join our Luxury Accessories department, looking after our concessions. Working closely with the Sales Manager, you will coach and help our concessions brands to deliver the Harrods customer service experience and achieve their sales targets. Meanwhile, you’ll keep a close eye on our competitors and constantly assess how we can improve our processes. You will keep yourself up to date with new and existing products sold by our concessions to ensure the offering is in line with our customers' expectations.
What is important?
To be successful you will be a masterful motivator, adapting your style to suit each team member. You will also need to be a true people person in order to build strong relationships with all stakeholders. When set-backs appear, you’ll stay positive, suggesting and implementing swift solutions. Most of all, you will need to have a lot of energy and sense of fun.
Our promise to you
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.