Assistant Manager - Transaction Services

We are currently looking for a Transaction Services Assistant Manager who will lead the High Value Cash Associates and Transaction Assistants to deliver exceptional service to the retail and corporate teams and act as a first line of support to colleagues in processing large and complex transactions.

About the Role

The Assistant Manager in this team will take accountability for learning the intricacies of AML and  high value cash processes to lead our team of High Value Cash Associates in delivering excellent face to face service with our customers and make decisions informed by legal governance.

They are expected to coach their team in service delivery and set the standard in completing due diligence to inform expert decision making and ensure the business is protected from risk.

About You

As a people first leader, you will easily engage with your own team and support the transaction service manager in setting objectives to guide strategy, and motivate others to deliver on quality measures and KPI’s to deliver an exceptional customer journey.

You will also:

• Complete AML training and qualification to advance risk management skills and make accountable business decisions
• Be a problem solver who can manage complex issues which cannot be dealt with by associates
• Have the ability to deliver exceptional and expert service while collaborating with both our customers and retail teams
• Plan and deliver motivational daily team briefs that are informative on business performance and updates, customer stories and team successes
• Be an expert decision maker, confident to assess risk and protect the business in line with financial safety and anti-money laundering governance

About us

Harrods is the world's leading luxury retail emporium, with a mission to craft magical, memorable experiences for our customers. We set the highest standards and expectations as well as celebrate the talented people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods