Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About you
You are an expert in customer service with a strong ability to have what sometimes could be difficult conversations. You will ideally have experience in working in the world of wines - WSET would be ideal.
What to expect
As an Assistant Manager in our Wines & Spirits Department, you will be leading a team of sales assistant whilst ensuring the delivery of the Harrods customer service in one of our busiest halls. Inspiring team members to deliver exceptional sales and service, you will display excellent leadership skills, identifying and nurturing talent to encourage career development and employee satisfaction. Proactive and attentive, you will take ownership of your area, constantly monitoring sales and service results.
What is important?
You thrive in a fast paced environment whilst always remaining composed and resilient. You also are a people person with great empathy and leadership. Most of all, you have a great passion and knowledge about wines and spirits!
Our promise to you
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.