Brand Manager - Skincare - H Beauty Milton Keynes

About Us

By working at Harrods, we ask you to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form.​​​​​​​ Our brand needs us to be Masters of Luxury, Experts of Exceptional and Creators of Magic. As brands are made by people, we all have an important role to play.

About the role

Joining the H beauty Retail team as a Brand Manager, you will provide world class customer service, with a can-do attitude. As the trusted brand expert you always keep ahead of the game, researching new products before they launch, becoming well versed and ready to share your exceptional product knowledge.  You love keeping up to date with the latest beauty trends.

• Building relationships with our brand partners comes naturally to you. With your high energy, enthusiasm, and genuine passion for the industry you love to work collaboratively, acting as a key link between Harrods and your brands.
• After attending all required brand training sessions, you will become a Training Ambassador for the store, sharing your newly found knowledge on upcoming product launches with your colleagues in sessions such as team briefs, one to one and virtual learning, utilising any brand tools and material available.
• You will oversee the stock operation for your brands, ensuring an accurate stock file is maintained, working with your Stock Team & Assistant Manager to schedule weekly stock counts, highlighting, and investigating any discrepancies with your Manager.
• You will regularly review trade and share insights and recommendations with your Assistant Manager, along with providing quality feedback weekly in a constructive manner to the brand and relevant buying teams.
• Be excited, be curious and be passionate about Beauty! H beauty is where we’ll showcase new trends and up and coming brands alongside the usual icons, so our team has to want to be at the forefront of beauty trends.
• Your passion means you will easily be a credible expert to our customers and confidently demonstrate comprehensive product knowledge – it means you can match the right product to the right customer and delight them through your service.
• Exceptional sales performance comes easily to you because of your expertise and passion.  On a daily basis you will use your curiosity to understand the needs of our customers and explore every opportunity to meet their needs – going beyond by introducing them to
• Your relationship skills will enable you to proactively grow your own client book, with loyal customers coming back to you for all their beauty needs and beyond
• Of course you’ll demonstrate a willingness to learn and fully embrace and deliver our sales targets through our service strategy the “Art of Selling”.
• We want everyone to have the best experience they can and grow and develop within the Harrods family.  To do that, we ask you to be open and responsive to coaching and feedback.  At Harrods our Customers expect exceptional service and standards all the time, so having a culture of continuous improvement is part of our DNA.  
• Just as important as customer care and inspiration is the need for full understanding of all systems and POS procedures.  We rely on you to ensure prompt and efficient sales transactions & full compliance.
• Harrods is growing – keep abreast of ongoing developments across the wider business by reading all available company information including The Harrods Hub, Yammer & Your Harrods Magazine.

About you

• Previous experience in a supervisory or management level role is important, as well as beauty exposure having worked specifically with a skincare focused brand.
• We keep saying it and we don’t apologise for it – you’ll be a Beauty obsessive.  This is your thing and you’re genuinely excited about sharing products and your knowledge with colleagues and customers.
• A people person, you’re driven and motivated by helping others and get pleasure from every sale. You deliver exceptional service because you know your customer is going to love your recommendations.
• Customer centric and driven by offering great service and experiences, we talk about the “Art of the Possible”, you’ll have an out of the box thinking mentality, to surprise and delight customers.
• We referenced “We are One” as one of our core values above.  Another is “We are Human”.  We’re all about relationships – with customers, with colleagues, with brand partners.  You’ll have the ability to communicate and connect with a diverse range of customers and team of colleagues.
• Be excited by results…  Another one of our values is “We Strive to Exceed” and you can only do that if you’re motivated by a sales target.  And if you can do that through increasing units per transaction through other products and services then so much the better
• That natural curiosity means you’re eager to learn and can demonstrate self-driven approach to product and industry learning.
• And we’re part of the Harrods family – we always “Take Pride” in our personal presentation and grooming.

What next?

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram