Business Relationship Manager

Harrods is seeking an experienced Business Relationship Manage to act as a trusted advisor between IT and senior business stakeholders within our Product Domain. This pivotal role will shape technology strategies, manage demand pipelines, and oversee delivery of solutions that drive operational excellence and innovation, primarily in the Supply Chain, Buying & Merchandising areas of our business.

About the Role

The Business Relationship Manager (BRM) is a primary point of contact between Senior Stakeholders within the business domain to which they are aligned and IT. They support their stakeholders for new demand and enhancements, and they are seen as a trusted advisor, providing support and advice in sourcing and delivering technology solutions that meet the needs of the business and its strategy.

They are an expert in their domain, and as such seek to constantly keep up to date with industry trends, competitors, advancements and innovations that may be relevant and make a difference to our business. They will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of the domain. They advise their stakeholders on focus areas and opportunities to test and learn new concepts and where we may want to prioritise investment in trialling a new idea or opportunity to innovate.

You will:

• Partner with business leaders to define roadmaps and prioritise initiatives that will be assessed as part of the annual IT Capital Investment process.
• Lead and develop a high-performing Business Analysis team.
• Drive ERP and Master Data strategies, ensuring data integrity and compliance.
• Support transformation projects, including our SAP S/4HANA migration and the business backlog demand arising from it.
• Champion innovation and process optimisation across supply chain, buying, and merchandising.

About You 

You will be an experienced Business Relationship Manager with a proven track record of success. You will be innovative, curious and hungry to leverage innovative technologies to further business strategies. You’ll be Strategically minded, aligning IT initiatives with long-term business goals and retail growth strategies. You’ll have excellent communication and collaboration skills, bridging technical and non-technical teams together with clear, persuasive communication.

You will:

• Proven experience in retail ERP systems and Master Data governance.
• Excellent knowledge and experience of E2E Supply Chain, Buying & Merchandising processes and supporting technologies.
• Excellent stakeholder engagement and strategic planning skills.
• Leadership experience managing teams and shaping business change.
• Familiarity with SAP and large-scale ERP implementations is essential
• Maintain and optimise Agile tooling while supporting release planning and reporting to senior stakeholders.
• Champion innovation by integrating AI-driven tools and practices into the Agile lifecycle.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.