Cleaning Operations Assistant Manager

We are looking for a Cleaning Operations Assistant Manager to join our superb Store Services department, a team which focuses on delivering an exceptional cleaning operation within the best luxury department store in the world.  At the heart of the operation is the Assistant Operations Manager role; a high energy, people-centric position within the team which drives our ambition forward.

About the Role

As the Cleaning Operations Assistant Manager, you will support the leadership of the Store Services operation, ensuring that the team fulfil their duties diligently and efficiently. You will be accountable for delivering exceptional cleaning standards for Harrods, by developing a high performing team and driving colleague motivation.

In your role as Cleaning Operations Assistant Manager, you will be a team leader - present and driven, ensuring that all HR, people management and performance conversations are of high quality and up to date, consistent and regular.  You will ensure the rotation is managed effectively, maintaining optimum cover for your area of responsibility.  You will provide shift handovers, shift-briefings and facilitated training sessions of best working practices. 

You will monitor routine cleaning, planned and reactive tasks, and ensure waste management procedures are adhered to & in line with Harrods sustainability targets.  You will support with the management of stock and uniform inventory, ensuring that there are sufficient supplies at all time and obtain a thorough understanding of the Company’s Health and Safety Policy. 

You must be able to work 5 out of 7 days on a rota pattern – this includes weekends, evenings and bank holidays. This role will work on the PM shift - 12.30-9.30pm.

About You

You will come from the cleaning and waste industry, with experience in a proactive & organised, as well as reactive, environment.  You will bring a good level of HR policy awareness, having led a team before and be a manager who spends regular, quality time at the front of the operation with your operatives and team leaders. 

You will also:

• Be a natural problem solver – always motivated by a fresh challenge or obstacle, you are solution-focused
• Demonstrate resilience – this is key, and your calm approach and level thinking are valued
• Be self-aware, with emotional intelligence – you are able to empathise and get to the heart of the challenges, or problems that an individual or team are facing
• Be eager to support the development and progression of your team

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods