CRM Insights Analyst

We are looking for an experienced CRM Analyst who will use their creativity and initiative to help internal clients to bring customer insight and relevance to their communications and to truly understand what we can learn about the customer using analysis and evaluation.

About us

As the world’s luxury emporium, we deliver a magical, memorable experience for customers. To protect and grow our brand demands extraordinary composure, creativity and commerciality. Harrods’ global brand offers uniquely exciting challenges, and we nurture a supportive environment where creativity, resilience and commercial awareness make anything possible.

About you

Thanks to your technical and analytical expertise, you will demonstrate a real understanding of how to translate business trends, challenges and opportunities into actionable recommendations, keeping in mind the business opportunities and risks. You’ll also be responsible for bringing project work together and developing new ways of looking into our campaigns – measuring impact versus control groups, A/B tests, and determining and explaining uplift where possible. You will support decision making with teams including CRM, Creative, Content, Marcomms and Harrods.com, across our Digital and Strategy directorate.

To be successful, you must have good knowledge of Excel, PowerPoint and SQL, and preferably experience of using Google Analytics too. Candidates with a background in Statistics, Mathematics, Science or Marketing would be preferred. More specifically, we’re looking for someone with:

• Experience analysing and measuring highly personalised omnichannel CRM activity and customer journeys.
• Ability to identify key insights from large datasets and explain them concisely and clearly to a non-technical audience and to make clear recommendations as a result of those insights.
• Experience using customer or consumer data (Transactional, CRM, viewing, etc).
• Strong analytical skills and experience of working with large volumes of data.
• Familiarity with statistics, linear algebra, probability theory, regression models and some knowledge of predictive and non-predictive models.
• Creative problem solver with an inquisitive and logical approach.

Our promise to you

At Harrods, we pride ourselves on challenging conventional thinking and doing the seemingly impossible for customers. Share our positive approach and this will be a defining career move. You’ll gain experience across the business and have the freedom to make connections the way you want. Plus, you’ll be close to the heart of a creative team in which each week brings something new.

For our part, we’ll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods’ products, 25 days’ holiday and your birthday off.  

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram