CRM Assistant

We have a fantastic opportunity for a CRM Assistant to join our team here at Harrods. At Harrods, the customers are the core of our business, and as a CRM Assistant you are essential in understanding customer behaviour and ensuring our emails are targeting the right people.

About the Role

The CRM Assistant will be supporting the CRM Executives and work alongside the other assistants to successfully execute, from briefing to deployment, all customer communications at Harrods. These communications will be delivered via email, direct mail, push notifications & SMS will deliver against both customer and business requirements. The communications include our business as usual trading emails alongside our branded mailers.

The CRM Assistant will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging. You will provide vital technical and operational support to the CRM team in relation to campaign deployment and all associated campaign processes, ensuring campaigns are output on the correct date/time any production issues are resolved.

About You

You will thrive in a fast-paced environment and be adaptable to change which requires multi-tasking and excellent attention to detail. You will be a great communicator, who effectively conveys information verbally and in writing to all levels of colleagues and management. You are a detail-orientated person that is able to make data-led decisions, with the ability to assess a situation seeking multiple perspectives.

You will also:

• Be proficient in IT and confidently use Microsoft Office (specifically Excel and Powerpoint)
• Be familiar with CRM databases
• Have knowledge of SAP Marketing Cloud, including email deployment reporting and email marketing.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods