CRM Assistant

We are looking for a CRM Assistant to join our Digital team here at Harrods! You will support the Senior CRM Executive with the development and deployment of mobile communications (i.e. push, SMS, and in-app messaging) whilst working alongside other CRM Assistants to execute all customer communications at Harrods, from briefing to deployment.

About The Role

As the CRM Assistant you will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging.

You will also;

• Support the implementation of the automation of the campaign targeting delivery to the campaign fulfilment

• Monitor campaign responses and taking appropriate action to resolve issues

• Support the definition of the customers targeting for each campaign & communication according to their objectives

• Ensure the operational controls are maintained

About You

The ideal candidate must be adaptable to change and very skilled in multi-tasking with excellent attention detail as this role is fast paced. It is important that you are enthusiastic, able to take initiative, eager to meet challenges and assimilate new concepts with positive attitude.

You will also have the following;

• Good communicator who effectively conveys information verbally and in writing to all levels of colleagues and management

• Able to assess a situation seeking multiple perspectives

• Able to manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments

• Clear communication both written and verbal

About Us

Harrods is one of the world’s leading luxury department stores and a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods