Do you enjoy analysing customer interaction via data? We are looking for an ambitious CRM Executive to join our large CRM team.
About the Role
As a CRM Executive you will support the manager in managing a CRM Assistant, proactively and strategically working on all customer communications at Harrods. You will manage the end to end communications via data segmentation, delivered via email, SMS, social media and push notifications, and will deliver against both customer and business requirements in a fast-paced environment.
The CRM Executive will be integral in evaluating the performance of the campaigns through SAP Marketing Cloud (ESP), to identify trends and opportunities for future planning, with a focus on maximising customer engagement through relevance of messaging, reaching email KPIs and ideally be a blend of strategic, creative and analytical thinking.
Your daily activities will involve:
- Managing the campaign execution process by preparing the campaign targeted for the corresponding supplier
- Managing the daily work of the CRM Assistant
- Building audiences in IBM and supplying data to various teams when required
About You
We are looking for someone with previous CRM experience with a strong background in data segmentation.
You will have:
- Knowledge of SAP Marketing Cloud and analytics tools
- Campaign management experience
- Experience of email insights reporting and the use of Analytics tools
- Strong data segmentation experience
- The desire to manage others
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, annual leave, your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
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Location
Location
Hammersmith
Job Type
Full Time
Sector
Creative, Marketing and Partnerships
Contract Type
Permanent
Description
We have a fantastic opportunity for a CRM Assistant to join our team here at Harrods. At Harrods, the customers are the core of our business, and as a CRM Assistant you are essential in understanding
Reference
VAC- 33077
Expiry Date
01/01/0001
Job managed by:
Felicity CarrJob managed by:
Felicity CarrSalary
Location
Location
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Job Type
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Sector
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Contract Type
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Description
We have an exciting role as a Customer Data CRM Executive that sits as part of the wider CRM and Loyalty team and is key to Harrods’ customer success. Your role will push the CRM function to grow and
Reference
VAC- 32953
Expiry Date
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Discover more about our benefits
Health and happiness at work is a priority to us, and we have an extensive benefits package and recognition programmes to support you during your time with us. From up to 33% employee discount off in-store, pension plans and healthcare initiatives we offer a diverse range of benefits that you can enjoy.
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