Customer Insights Analyst
- Full Time
- Hammersmith
- eCommerce, Digital and Insights
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Here at Harrods, were are passionate about our customers. As a result, customer insights have never been as important for us as they are today. We have an exciting opportunity for an experienced Customer Insights Analyst to join our ever-growing Customer Insights team.
Whether it is investment in a single customer view platform to give us a picture of our customers and their behaviours, or a growing research calendar to directly reach out and speak to our target audiences, there has never been a more exciting time to join Harrods and our Insights & Analytics team.
About the Role
The Customer Insights Analyst will use their analytical and commercial skills to support both internal and external stakeholders in understanding our customers and identifying opportunities that will deliver a business benefit or improve our customer experience.
This role will report to the Senior Analytics Manager, sitting in our Customer, Digital & Strategy directorate – part of our Brand Experience Division (BED). The role will be varied supporting stakeholders from across BED with marketing and partnerships performance. Armed with over a decade’s worth of data and best-in-class technology, with a store stocking everything from marmalade to yachts; no requests will ever be quite the same!
About You
You will be someone who is naturally curious, who thrives on being given an answer and identifying the most appropriate insights approach to meet the project objectives. You should be confident to challenge the business on their requirements and have strong storytelling and presentation skills. Furthermore, you will be agile and thrive in a fast-moving environment, equally happy tackling larger, more in-depth projects and quick turnaround ad hoc requests.
To be successful, you must have experience translating quantitative analysis into commercially valuable insights. You must have excellent knowledge of Excel, SQL, Powerpoint and using data visualisation software.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Harrods reserve the right to close applications early if we receive a high number of applications for this role.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Belonging & Inclusion
At Harrods, we embrace a broad definition of diversity, from gender, sexuality, ethnicity, disability, background, and experience to other dimensions such as lifestyle and family responsibilities.
Our goal is to increase the representation of all dimensions to reflect the customers we serve and the increasingly diverse and global marketplace we operate in.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a Paid Media Executive to join our digital team here at Harrods. The purpose of the role is to support the business in executing paid media campaigns across various platforms.About
Reference
VAC- 46941
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We have an exciting opportunity for an Online Trade Assistant Manager to join our Digital team here at Harrods. This role is responsible for delivering a data-driven merchandising and trading strategy
Reference
VAC- 45319
Expiry Date
01/01/0001
Job managed by:
Matthew ShepherdJob managed by:
Matthew ShepherdSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We’re looking for a Digital Analyst to join our Digital Analytics team at Harrods. In this role, you’ll interpret, report on, and analyse digital performance data, while playing a key role in our test
Reference
VAC- 46157
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for an Online Concession Coordinator for the Digital team here at Harrods. This role will be will be at the core of the day-to-day functions of an iconic luxury e-tailing site.The Role
Reference
VAC- 46968
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
Unnati GandhiSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for an Online Commercial Planner to join our Digital Trade team here at Harrods. You will be responsible for maintaining accurate forecasts across key online metrics, particularly Sales
Reference
VAC- 46965
Expiry Date
01/01/0001
Job managed by:
Matthew ShepherdJob managed by:
Matthew ShepherdSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a PPC executive to join our Digital team here at Harrods. You will support In delivering the PPC strategy to drive business goals.About the RoleThe PPC executive will be optimising
Reference
VAC- 46329
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanRead our insights

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part

Teaser
ApprenticeshipsContent Type
Career StoriesPublish date
07/10/2025
Summary
Starting out can feel overwhelming, but finding the right apprenticeship can be your ticket to a world of opportunity. Apprenticeships at Harrods are your backstage pass to the heart of retail, w

Teaser
In StoreContent Type
Career StoriesPublish date
07/08/2025
Summary
At Harrods, it’s the people who bring our store to life. We’re not just a department store; we’re a destination where world-class brands, experiences, and services come together, from fashion an

Content Type
NewsPublish date
07/03/2025
Summary
This is her story. This is Jordon. As part of our Pride celebrations, we’re shining a light on Jordon, the Social & Events Lead for Harrods’ LGBTQIA+ Network. She shares her story, who

Teaser
GeneralContent Type
Career StoriesPublish date
06/13/2025
Summary
What happens when a five-year-old joins his dad at work? This year for Father's Day, we invited Leo to spend the day with his dad Conrad, a Working Parents Board Member, asking quest

Content Type
NewsPublish date
05/14/2025
Summary
As Mental Health Awareness Week comes to a close, we’re wrapping up our series by spotlighting the final story, Zarah’s. Each interview has been a powerful reminder of how community can sh

Content Type
NewsPublish date
05/13/2025
Summary
As part of Mental Health Awareness Week, we’re continuing to spotlight the stories of our colleagues, each one a powerful reminder of how community can shape and support our mental health.

Content Type
NewsPublish date
05/12/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and

Content Type
NewsPublish date
05/09/2025
Summary
As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and
Recently viewed jobs