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Customer Research Executive

  • Department: CRM
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 31840

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Customer Research Executive

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

The successful candidate must have experience of market research, either through work or academic studies, and have an interest in developing a career in market or customer research and preferably in the retail industry. You’ll need to have a positive, can-do attitude and comfortable with approaching and dealing with customers from all walks of life.

What to Expect

The role of Customer Research Executive is to support the Customer Research Manager and the Customer Research Team with all customer research related projects and tasks. You’ll gain exposure to and an in-depth understanding of Harrods customers by delivering ad hoc and regular customer surveys, questionnaires, focus groups and online feedback through to collating reports, results and findings. You will also gain exposure writing Campaign and Creative briefs, liaising with the different departments involved in recruiting Harrods customers to research session and build relationships at all levels across the business.

What is important?

This is a unique and connecting role within the customer insights team working to deliver customer feedback insights to ultimately challenge what is possible. Being the best in market, we are striving to deliver excellence through optimising our close connection with our customers and continually improve our business right to the very detail and seek a bright and pivotal team member to join us for this ongoing journey. We are brought together by one clear purpose ‘The Art of the Possible’. Our team are together making the impossible, possible by creating magic to our customers and employees across all areas in the business.


Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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