Customer Service Adviser
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.
About You
You love to motivate a team. You are energetic and take care in your approach with your team. You are confidently able to lead by example and you are able to drive your team to exceed KPIs and customer expectations. Your written skills are just as strong as your verbal skills. You have a genuine passion for going that extra mile, not just with customers, but with your team by training, mentoring and supporting them in their career development.
What to Expect
It is a contact centre environment based in Hammersmith. You will be leading a team of customer service advisers with the support of the customer service manager. Your communication with customers will be over the phone, through social media. You will be working collaboratively with the other customer service assistant managers to build on and initiate strategies to continually strive to succeed. We work in accordance to the opening hours of the store, so it will require you to be flexible with working a mixture of early, mid and late shifts.
What is important?
Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that at Harrods, we have no limit in exceeding customers expectations. We always help each other out and have trust in each other.
Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Hybrid at Harrods
At Harrods, we understand that every role is different. That’s why our approach to hybrid working is flexible. Some colleagues are fully on-site, while others split their time between the office and home – this is what we call ‘Hybrid’.
We believe in the value of coming together to connect, collaborate and learn, while also appreciating the benefits of focused work from home. Most hybrid roles involve being on-site at least three days a week, depending on business needs.
Related jobs
Salary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Creative, Marketing and Partnerships
Contract Type
Permanent
Description
We are looking for a Partnerships Executive to join our Partnerships team here at Harrods. The Partnerships Executive role will give you exposure to our internal and external stakeholders, where you w
Reference
VAC- 56424
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
We’re currently recruiting for a Pastry Demi Chef de Partie to join our excellent Production Kitchen team. Working alongside our skilled pastry chefs, you’ll help create exceptional patisserie product
Reference
VAC- 55556
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
We’re currently recruiting for a talented Pastry Commis Chef to join our Production Kitchens here at Harrods. Working alongside our skilled pastry chefs, you’ll help create exceptional patisserie prod
Reference
VAC- 55555
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Fixed Term
Description
We’re currently recruiting for an Pastry Demi Chef de Partie to join our excellent Production Kitchens team on a fixed-term basis. Working alongside our skilled pastry chefs, you’ll help create except
Reference
VAC- 53946
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
We’re currently recruiting for a Bakery Sous Chef to join our highly successful Bakery Production Team here at Harrods. In this hands-on leadership role, you will bring together culinary expertise, op
Reference
VAC- 52044
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
We’re currently recruiting for a Bakery Chef de Partie to join our highly successful Bakery Production Team here at Harrods. This is an exciting opportunity for an experienced bakery professional to t
Reference
VAC- 53229
Expiry Date
01/01/0001
Job managed by:
Emma CousinsJob managed by:
Emma CousinsSalary
Location
Location
Chester
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is no normal beauty hall, with interactive playtables to try
Reference
VAC- 56378
Expiry Date
01/01/0001
Job managed by:
Pauline Stretton-DrouetJob managed by:
Pauline Stretton-DrouetSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Engineering and Maintenance
Contract Type
Permanent
Description
As an Assistant Technician - Plumbing, you will support the maintenance of essential building services across Harrods' iconic Knightsbridge estate, helping deliver an exceptional environment for custo
Reference
VAC- 56218
Expiry Date
01/01/0001
Job managed by:
Isaac PaddingtonJob managed by:
Isaac PaddingtonSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Private Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 56262
Expiry Date
01/01/0001
Job managed by:
Kate ThomsonJob managed by:
Kate ThomsonSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Finance, Legal and Internal Audit
Contract Type
Permanent
Description
The Group Tax Lead owns the Harrods Group tax agenda, combining technical leadership with a clear mandate to strengthen how tax is governed, delivered and embedded across the business. Leading a team
Reference
VAC- 56382
Expiry Date
01/01/0001
Job managed by:
Matthew ShepherdJob managed by:
Matthew ShepherdRead our insights
Teaser
ApprenticeshipsContent Type
EventsPublish date
10/14/2026
Summary
Apprentice Graduation 2026 What started three years ago as an idea from one of our own apprentices has become a special moment in the Harrods calendar.Our Apprentice Graduation gives collea
Content Type
EventsPublish date
09/17/2026
Summary
Network Celebration Evening 2026 Behind every successful network is a community of colleagues committed to making a difference. Last week, we came together for our second annual Belongin
Content Type
Career StoriesPublish date
09/14/2026
Summary
The most rewarding interior design jobs bring creativity and technical expertise together. At Harrods, they can also give you the opportunity to shape distinctive homes, translating a client’s idea
Teaser
Private ShoppingContent Type
Career StoriesPublish date
09/14/2026
Summary
A Private Shopping appointment can feel effortless to the client. Behind that experience, however, is a team of people bringing expertise and attention to detail to everything from preparing the Pe
Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
09/11/2026
Summary
There’s much more to Buying than choosing great products. Behind every decision are numbers to understand, relationships to build and teams working together to bring products to customers in a way
Content Type
EventsPublish date
09/09/2026
Summary
Belonging at Harrods Belonging isn’t something we find. It’s something we create.Our Belonging Networks at Harrods bring colleagues together to share their experiences and help shape a cult
Content Type
Career StoriesPublish date
08/28/2026
Summary
This is Me: John As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how
Teaser
Head OfficeContent Type
Career StoriesPublish date
08/19/2026
Summary
Every Harrods marketing campaign revolved around one simple question: what will this mean to the customer? The answer shapes everything that follows, from the first creative idea to the moment a me
Teaser
Chefs & HospitalityContent Type
Career StoriesPublish date
08/18/2026
Summary
Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house
Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
08/17/2026
Summary
Choosing products is the part of buying that tends to get all the attention. It’s easy to picture a diary full of trade shows, new discoveries and exciting decisions about what should appear in sto
Content Type
EventsPublish date
08/04/2026
Summary
Power of Representation Panel | South Asian Heritage Month 2026 Last week, as part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership,
Content Type
EventsPublish date
07/29/2026
Summary
Leaders in Luxury Panel From boardrooms to film sets, three incredible speakers shared reflections on representation and what it takes to break barriers and succeed on your own terms. As
Recently viewed jobs