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Customer Service Manager

  • Department: Customer Service
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 1160

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

 

About You
You are a strategy focused manager who also loves to motivate a team. You are energetic and take care in your approach with your team. You’re always thinking outside the box to innovate your area.  You have a genuine passion for going that extra mile, not just with customers, but with your team by training, mentoring and supporting them in their career development. 


What to Expect
Based in Knigthsbridge, you will be supporting a team of customer service assistant managers. You will be working collaboratively with another Customer Service Manager to work on new projects and business strategies to innovate the Customer Experience in store. We work in accordance to the opening hours of the store, so it will require you to be flexible with working a mixture of early, mid and late shifts, as well as weekends.

 

What is important?  
Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that at Harrods, we have no limit in exceeding customers expectations. We always help each other out and have trust in each other.

 

Our Promise to You 
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
Proud Father
Proud Father
I'm Alex, the Creative Visual Director at Harrods. Put simply, I’m responsible for ensuring our store always looks...
My three month journey by Cheng
My three month journey by Cheng
Three months into my brand new role as a Customer Service Advisor and my first time living in London has flown by. I&rsq...
Marking milestones
Marking milestones
Yesterday we celebrated some amazing milestones for our people. Collectively 202 employees had a combined service of 2,1...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by independent HR certification organisation the T...

We are proud to have been awarded