Dispatch Operative (Nights)

Our Distribution team are now looking for a Dispatch Operative to support the Nights Dispatch department in our Knightsbridge store. The dispatch team ensures all customer orders in the department are filled, Packed, transported and dispatched. Ensuring Harrods’ iconic service extends beyond our shopfloor and into the homes of our customers, bringing the magic of Harrods to customers around the world.  

About The Role  

In this role, you will play a key part in delivering seamless and high-standard dispatch operations throughout the night shift 11pm – 7am. Although this is a predominantly Monday to Friday role, weekend work may be required during peak periods. You’ll be responsible for the accurate packing and processing of customer and internal orders to Harrods’ luxury standards, handling items with care and precision. 

You’ll work within a friendly and supportive team, reporting into the Night Manager and Team Leader.  

Your responsibilities will include: 

• Packing shopfloor and telesales orders with attention to luxury presentation and product safety. 
• Handling a variety of items, including fragile products, using materials like tissue, hex wrap and pad pack. 
• Manually lifting and processing parcels using IShipper and SAP systems to create compliant labels and invoices. 
• Ensuring all international shipments meet customs and Hazmat requirements. 
• Supporting internal collections from management offices, press office, and more as needed. 
• Helping with courier desk duties and special deliveries. 
• Maintaining a tidy and efficient dispatch environment. 
• Assisting with pallet preparation and conveyer operations for export. 
   

About You 
 

You’ll be proactive, hardworking, and motivated by doing a job to the highest standard. You thrive in a structured, team-oriented environment and enjoy the satisfaction of delivering excellence—even when no one’s watching. 

You will: 

• Have a strong attention to detail and take pride in your work. 
• Be confident using computers and open to learning systems like SAP and IShipper. 
• Work well at night, showing consistency and focus during quieter hours. 
• Enjoy physical, hands-on work and being on your feet. 
• Be flexible and adaptable to business needs, including occasional weekend work. 
• Be reliable, punctual, and an excellent team player. 
• Ideally have previous experience in packing, warehousing or night shifts (though full training is provided). 

This is an exciting time to join our growing team, where internal progression is encouraged and every team member is valued. With a family-like environment and plenty of support, you’ll be joining a workplace where people care about each other and about doing things the right way. 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. 

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You  

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.  

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.