Employee Relations Specialist

We are a world-renowned business, and as such, have a thriving HR team which operates in a very fast-paced environment. We seek an Employee Relations Specialist to bring their skills to Harrods, where you will see tangible results from your expertise. 

About the Role

Our Employee Relations team is the go-to for successful solutions to employee relations issues based on employment law expertise and business knowledge. As an Employee Relations Specialist, you will partner senior stakeholders in the retail business, playing a crucial role in creating successful solutions. 

Addressing complex employee relations issues, you will investigate and provide practical support.  You will similarly provide guidance to your internal business partners in our centres of excellence HR function, including Resourcing, Learning & Development, Reward and Talent Development. 

Within this role, you will:

• Provide feedback and coaching to managers through formal meetings and processes.
• Support business change processes, calculating people cost impact of change, monitoring the change process and providing support to communications.
• Use a case management system to maintain up to date records to ensure accurate reporting information.
• Maintain an up to date knowledge bank of legislation and agreements relating to UK employment law.
• Liaise with the legal department, where required, for case advice or tribunal preparation.
• Comply with GDPR legislation and complete Data Subject Access requests.
• Analyse trends in employment issues being handled through HR Services, and questions asked/support needed by line managers, to identify areas for potential process, policy and tool improvement.

About You

You will have previous experience as an Employee Relations Specialist in a business with a large employee population, and you will be familiar with supporting business change processes. You’ll have expert knowledge of employment legislation and be able to handle complex cases through to resolution, with trust, expertise and finesse. You will be a expert right-hand to the ER Manager, and as such bring a wealth of experience having led extensive and complex cases with limited guidance. You will also have demonstrable experience of leading change programmes.

You will also:

• Be a fair, values-driven individual who considers both the business and the colleague
• Have supporting qualifications and experience in a large HR team
• Hold excellent organisational skills

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods