Front of House & Reservations Advisor

Our Hair and Beauty Salon on the 5th floor is looking for a Front of House and Reservations Advisor to manage their front of desk operations in a seamless manner.

The Salon itself is a serene and tranquil beauty space and the front desk is the central hub where all the activity happens, therefore the ability to work at a fast pace while delivering outstanding service is key.

About The Role 

You will be responsible for being the first point of contact within the salon, creating a warm and friendly environment. You will maintain efficient and effective communication etiquette, booking appointments using the relevant software and registering new clients. 

You will maintain the highest level of confidentiality whilst establishing an excellent client rapport and solidifying a good working relationship with service providers. You will advise clients on the correct treatments and products.

About You 

You will have experience working within a luxury market with exposure to a high-end clientele, whilst upholding a high standard of discretion. You will be proficient in appointment booking and managing an organised calendar. You will also need:

• Knowledge and passion for the Hair and Beauty industry, as well as the products and services we offer.
• Excellent written and spoken English, with an understanding of Hair and Beauty terminology.
• Experience in using standard industry software is desirable.
• An understanding of data handling and storage, as well as client confidentiality.
• The ability to adapt and multitask various responsibilities.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart.  We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods