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General Operations Manager - Retail Services

  • Department: Retail Services
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 4458

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You are a true leader! Someone who is results focused and has a track record in driving KPIs. Solutions orientated and strategy focused, you continually think outside the box to come up with innovative ideas to improve processes and service standards.

What to Expect
Based at Knightsbridge, you’d be directly managing the senior managers in the retail services side of the business. You will be responsible for areas such as Valet Parking, Customer Collections and Left Luggage, Lost Property, Staff Parcels and Employee Locker Rooms, Services Concessions, the iconic Harrods Green Men and the Hosts. You would also be responsible for ensuring the wider team are kept motivated and you will strive to develop and build on business strategies. 

What is important? 
Our team believes in hard work. We celebrate each other’s successes and we are always open and honest. We know that team work makes dream work. We work well with all the departments on the shop floor to ensure we are on the same page and strive for the same goals.

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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We are proud to have been awarded