General Retail Manager
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Our Airport stores at Heathrow and Gatwick are looking for a highly skilled operational leader for the role of General Retail Manager to work across both sites. Setting their vision and priorities while being responsible for the exceptional standards and ensuring the wider performance of Airport Retail as a whole is met.
About the Role
This role requires strong and active leadership, delivering exceptional service and being visible on the floor while building relationships with a wide range of stakeholders to ensure a consistent service across all parts of the Airport business. The role commands a focus on making sure everyone understands the commercial goals of the Airport stores and the part they play in achieving that to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment.
At this level, the success of the stores also relies on the effective relationships this role has with key stakeholders and external partners. It will involve continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade. This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required.
Inclusivity is just what you do. You deliver results through inspiring others, your natural coaching ability and your presence on the floor. You know your team inside out and they know you too. You’re a natural role model for the “Art of the Possible” for the airport team and you constantly strive to weave that Harrods magic wherever in the airport stores.
You will also:
- Have a strong retail management background working within multi-sites and a proven track record of leading large teams (150+) whilst being a manager of managers.
- Have a demonstrated background in budget management
- Be emotionally intelligent and self-aware. You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit
- Have a relationship led leadership approach. You know your people like your family and you know you can’t deliver without them and brilliant teamwork
- Demonstrate you are a skilled influencer, using your skills to make improvements and work effectively in a matrix model to achieve results. You’re the kind of person who thrives and gets a buzz from managing stakeholders and winning together
- Have an affinity for data driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions
- Be comfortable with ambiguity and change - We need you to help colleagues navigate the next evolution of our business and shape our thinking
- Be Commercially astute and aware
Our Harrods stores in Heathrow and Gatwick play a key part in attracting hundreds of customers that visit the airports. As the world’s leading luxury retail emporium, we combine prestigious brands with sublime surroundings and magical customer experiences. Here, world-leading brands meet world-class service.
Our Promise to You
Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Heathrow - T1 London
Our Harrods stores at the Airports are looking for a Commercial Manager to join them.About the Role This role will be responsible for staying up to date with the latest developments in the travel reta
Read our insights
Hi there! This is Katie, Talent Development Advisor at Harrods. As part of National Apprenticeship Week, we wanted to highlight our current apprentices and encourage all colleagues to learn m
Three stages. Three guest speakers. Three days of learning wrapped. We just hosted our first-ever Learn & Connect Fest for all our colleagues. Dr Hazel Harrison shared insights on The Scien
Content TypeCareer Stories
Over the last year, Your Career has supported colleagues to understand their true potential within Harrods. Through our Career Clinics, we have provided face-to-face advice directly from
"This October, our Racial, Equality and Diversity Network (R.E.A.D) came together with colleagues to celebrate #BlackHistoryMonth. We 'saluted our sisters' with authentic stories, hosted t
"Hello, My name is Margaret Amoah. I work in the Food Halls on the tills. I've worked for Harrods for 35 years. And if there's one way to describe Harrods, it's the uniqueness of Harrods t
Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarkab
“This September we celebrated National Inclusion Week. As part of this, I had the chance to visit some of our locations and host virtual sessions to discuss our Belonging Networks and how
Recently viewed jobs