General Retail Manager

Our Airport stores at Heathrow and Gatwick are looking for a highly skilled operational leader for the role of General Retail Manager to work across both sites. Setting their vision and priorities while being responsible for the exceptional standards and ensuring the wider performance of Airport Retail as a whole is met.

About the Role

This role requires strong and active leadership, delivering exceptional service and being visible on the floor while building relationships with a wide range of stakeholders to ensure a consistent service across all parts of the Airport business. The role commands a focus on making sure everyone understands the commercial goals of the Airport stores and the part they play in achieving that to ensure that everyone is clear on weekly/monthly progress so they can strive for every additional sale or customer moment. 

At this level, the success of the stores also relies on the effective relationships this role has with key stakeholders and external partners.  It will involve continually and actively influencing all parts of the business on key decisions and strategies to ensure the best outcomes for our people, our customers or our trade.  This includes celebrating success as well as constructively feeding back, challenging and escalating any risks where required.

About You

Inclusivity is just what you do.  You deliver results through inspiring others, your natural coaching ability and your presence on the floor.  You know your team inside out and they know you too.  You’re a natural role model for the “Art of the Possible” for the airport team  and you constantly strive to weave that Harrods magic wherever in the airport stores.

You will also:

• Have a strong retail management background working within multi-sites and a proven track record of leading large teams (150+) whilst being a manager of managers. 
• Have a demonstrated background in budget management
• Be emotionally intelligent and self-aware.  You have a good understanding of your own personal style, skills, and preferences and what to dial up or dial down to suit
• Have a relationship led leadership approach.  You know your people like your family and you know you can’t deliver without them and brilliant teamwork
• Demonstrate you are a skilled influencer, using your skills to make improvements and work effectively in a matrix model to achieve results.  You’re the kind of person who thrives and gets a buzz from managing stakeholders and winning together
• Have an affinity for data driven decisions.  Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions
• Be comfortable with ambiguity and change - We need you to help colleagues navigate the next evolution of our business and shape our thinking
• Be Commercially astute and aware

About Us

Our Harrods stores in Heathrow and Gatwick play a key part in attracting hundreds of customers that visit the airports. As the world’s leading luxury retail emporium, we combine prestigious brands with sublime surroundings and magical customer experiences. Here, world-leading brands meet world-class service.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods