Head of Learning & Development

We are looking for a dynamic and experienced leader to take charge of our learning strategy as Head of Learning, delivering impactful solutions that foster growth, enhance performance, and align with our organisational goals.

This is a fixed term contract, maternity cover beginning mid February 2025 for 12 months.

About the Role

As Head of Learning, you’ll take the helm of our L&D strategy, delivering innovative solutions that empower our people and elevate organisational performance. Reporting to the Chief People Officer, this role is key in aligning our learning and development initiatives with organisational goals and fostering a culture of continuous learning. 

In this role, you will:

• Collaborate with the HR Leadership team to deliver the HR Strategy and align L&D initiatives with business objectives.
• Oversee the six key workstreams of the learning strategy, including onboarding circa 5000 colleagues annually, open learning programmes, digital learning platforms, tailored strategic projects, performance management processes, and management development rollouts.
• Manage the L&D budget effectively while delivering both strategic projects and operational excellence.
• Partner with business leaders and HR colleagues to provide bespoke consultancy and advice, leveraging deep external market expertise to influence strategy.
• Lead and mentor a high-performing L&D team, fostering a culture of collaboration and professional growth while championing our organisational values.

About You

You are passionate about lifelong learning and dedicated to creating impactful development experiences. With a proven track record in both leadership and learning roles, you will bring strategic thinking, exceptional communication, and the ability to influence stakeholders at all levels, including Board-level. You’ll have a deep understanding of learning design and quality assurance, enabling you to develop in-house solutions and deliver engaging content to diverse audiences. You’ll be skilled in project management and process improvement, excelling at translating business needs into effective and innovative L&D strategies.

You will also have:

• Leadership experience in L&D or related fields, with familiarity in utilising a LMS (e.g., Workday Learning).
• Strong facilitation skills, confidently delivering content to senior audiences.
• Resilience, personal impact, and a strategic mindset to handle complex challenges effectively.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including an excellent company pension, BUPA healthcare, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods