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High Value Cash Associate

  • Department: Retail Operations
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 5866

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You are a clear communicator understands the importance of following protocol. You can multitask and you thrive in a fast-paced environment. You are able to articulate complex situations comfortable via telephone and face to face.


What to Expect?
You will be responsible for delivering exceptional service to the Retail teams, as a first line of support in processing large and complex transactions. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis. Your team are responsible for a wide variety of tasks including but not limited to, training retail teams, following set processes to complete customer not present orders, monitoring and charging Bank Transfers. You will Support the Harrods Retail Teams by providing expert advice, guidance and coaching both over the phone and in person to ensure correct process and procedures are followed and transactions completed successfully.

What is important? 
Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that at Harrods, we have no limit in exceeding expectations. We always help each other out and have trust in each other.

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

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