Internal Communications Campaigns Manager

Our Internal Communications team is now looking for a Campaigns Manager to lead engaging, strategic campaigns that connect colleagues with our purpose and bring our culture to life. If you're a passionate storyteller with a talent for strategy, creativity, and collaboration, this could be your next exciting step.

About the Role

In this role, you will lead the planning, delivery, and measurement of internal campaigns that inspire and engage our people. Working closely with senior stakeholders, you'll create compelling narratives that bring clarity to change, celebrate success, and drive connection across the business. From transformation and leadership updates to colleague engagement programmes, you’ll own the end-to-end campaign journey across multiple channels.

Key responsibilities include:

• Planning and delivering integrated campaigns aligned with our company priorities and values
• Translating business strategies into clear, engaging communications
• Managing messaging across channels such as email, intranet, digital signage, video and events
• Advising and coaching senior leaders on communication best practices
• Writing and editing content including scripts, articles, newsletters, and FAQs
• Measuring the effectiveness of campaigns and using insight to optimise impact

Based at our Hammersmith office, this is a hybrid role with a minimum of three days on-site per week, depending on business needs.

About You

You’ll be a confident and creative communicator with strong editorial instincts and a collaborative mindset. With significant experience in internal communications and campaign management, you’ll thrive on shaping how colleagues connect with our strategy and culture.

You will:

• Have 7+ years’ experience in internal communications, preferably in a complex or matrixed organisation
• Be a skilled writer, editor, and storyteller, able to simplify complex topics
• Have a proven track record of delivering high-impact communications for change initiatives and engagement campaigns
• Be confident working with senior leaders and influencing at all levels
• Be experienced in using digital communication tools such as SharePoint, Teams, and Poppulo
• Bring creativity, adaptability, and a passion for colleague experience

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.