Investigations Manager - Loss Prevention

We are seeking an experienced Investigation Manager within Loss Prevention to design and implement comprehensive strategies aimed at mitigating risks associated with theft, fraud, and other losses. In this role, you will lead a team of investigators and collaborate across departments to protect company assets and enhance profitability.

About the Role

The Investigation Manager will develop and enforce loss prevention policies and procedures, conduct regular audits and risk assessments. They will be responsible for investigating and auditing known losses, monitor inventory to identify theft or shortages. You will also lead a team of investigators and oversee their development and performance.

This role will drive intelligence gathering and communicate the same to both internal and external stakeholders through data reporting. You will have the opportunity to work with various other departments ex. Stock Operations, Retail Management etc and be responsible to deliver excellent customer service to all internal and external partners.

About You

You will have robust experience in loss prevention and retail operations. As a leader who prioritizes people, you engage effectively with your team and foster their growth and performance. Your strong organizational skills ensure efficient time management and priority setting.

You will also:

• Have excellent interpersonal and communication skills 
• Have exceptional attention to detail and strong problem solving skills
• Have the ability to deliver exceptional and expert service while collaborating with various teams throughout the business 
• Be able to interact with all levels of the directorate 
• Be able to analyse large amounts of data and present insights 
• Be an expert decision maker, confident to assess risk and protect the business from theft, fraud or any other losses

About Us 

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a supportive environment to inspire your best work, we provide abundant opportunities to build an exceptional career across the varied specialisms of our business. 

In return, you’ll receive an excellent benefits package including a company pension, 25 days’ holiday and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods