E-Concessions Marketplace Manager

We are seeking a strong, dynamic and fresh thinking Online E-Concessions / Marketplaces Manager who will ensure the delivery of Harrod’s E-Concession project – including the launch a newly created concession brand operating model encompassing catalogue management, production, fulfilment & supply chain.  This role will offer the candidate the opportunity to shape the creation and delivery of the model, working directly with luxury brand partners. This role will also be key to the creation of the longer-term brand development roadmap for the ecommerce business.

This is an exciting opportunity to evolve our digital offering, directly influencing and impacting our Redefining Luxury strategic vision.  You’ll manage E-Concessions on-boarding and delivery for small to medium sized brand partners through all relevant stages of the project lifecycle. By working alongside the E-Concession Project Manager, you’ll define the scope of each E-Concession delivery with Harrods and Farfetch project teams. You’ll ensure requirements and delivery are aligned with Harrods E-Concessions operating model across product, after sales, finance and customer operations.

About us

As the world’s luxury emporium, we deliver a magical, memorable experience for customers. This makes us uniquely challenging for marketeers and creatives. To protect and grow, our brand demands extraordinary composure, creativity and commerciality. Our partnership with Farfetch marks the next stage in our online growth as it enables us to deliver a better shopping experience for each of our customers, all over the world.

About you

You’ll have a strong demonstrable capability to establish and sustain effective professional relationships at all levels in the organisation with a focus on service delivery and clear communication to enable this. You have a strong customer service focus when dealing with both internal and external parties.

More specifically, we’re looking for someone with:

Significant experience in an ecommerce trading / brand manager role, ideally within a multi-brand environment and preferably within the luxury sector. People Management – particularly influencing/managing people without direct authority. Excellent Stakeholder Management - able to demonstrate credibility with senior management and good conflict resolution skills. Understanding technology roadmaps, trends and releases. Broad business knowledge including commercial, financial awareness so as to manage budget effectively and construct business cases.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram

Our promise to you

As we strive to continually create something remarkable for customers, you’ll do the same. This is your chance to add your expertise to our digital journey and shape it by bringing the best out of your team. You’ll find the freedom to be yourself, as well as the support and structure to build a career at Harrods.  

In return, you’ll be rewarded for your contribution with excellent benefits. These include a staff discount of up to 33%, a generous pension, flexible working, plus 25 days’ holiday and your birthday off.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram