Job type Full Time

Location: Hammersmith

Sector: Sales Associate

Contract type Permanent

This is a unique opportunity to join our brand-new, state-of-the-art Service Centre and be a key player in shaping its success.

You will be working as part of a team to deliver all servicing to Rolex specification on quality, lead time and cost. As the Oyster Technician you’ll draw on previous experience to ensure every timepiece that passes your bench handled with extreme care and precision while also supporting the flow of timepieces within the workshop as they start and end their service journey.

About the Role

As an Oyster Technician, you will ensure all timepieces are correctly cased up following the Standard Operating Procedures after servicing, ensure all timepieces undergo the waterproof testing procedure and that all paperwork is appropriately filled out, attaching any required testing documentation. You will complete Rolex 'Quick Service', which includes bracelet and strap adjustments and replacements, and link adjustments.

You will also:

Ensure that all spare parts used are allocated to the correct job
Provide training to new starters within the wider department
Provide administrative support to the workshop team

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

To be successful in this role, you will have Rolex Level 20 Accreditation and have knowledge of basic mechanical watch movement. You will understand the requirements of our clients and excel expectations. You will be collaborative, able to work in a team environment and build strong working relationships. You will have excellent communication principles, be confident with Microsoft packages, and have high attention to detail and organisational skills.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Hybrid at Harrods

At Harrods, we understand that every role is different. That’s why our approach to hybrid working is flexible. Some colleagues are fully on-site, while others split their time between the office and home – this is what we call ‘Hybrid’.

We believe in the value of coming together to connect, collaborate and learn, while also appreciating the benefits of focused work from home. Most hybrid roles involve being on-site at least three days a week, depending on business needs.

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