Private Shopping Operations Assistant Manager

At Harrods Private Shopping, the Operations team is critical to the delivery of the world class service that our business is renowned for.  Reporting into the Private Shopping Operations Manager, the Assistant Manager is responsible for overseeing all aspects of Operational procedures within Private Shopping and deputizing for the Manager in their absence.

In the Private Shopping department our aim is to exceed the needs and aspirations of our clients to create memorable and everlasting moments for them. Therefore, it is crucial that the Operations Assistant Manager works proactively and with initiative to provide effective and successful results.

About the Role

The Operations Assistant Manager acts as a role model to the rest of the team and actively promotes and maintains Harrods standards. In this role you will assist in managing the Operational teams, providing clear direction, development opportunities and coaching to ensure the highest level of service is maintained. You will use your understanding of all Operational procedures across Stock and Transactions and be able to properly execute all systems, POS procedures, departmental operating procedures and agreed audit and security processes.

In addition to this, you will also be responsible for:

• Support the Operations Manager with all administrative tasks and reasonable requests as directed.
• Assist the Operations Manager in recruiting Operations team roles and assist with the organisation and implementation of training for all new starters.
• Support the front-line teams with day-to-day operations and allow for seamless delivery across all support functions.
• In the absence of the Operations Manager, provide guidance and act as a link between the team and Senior Management.
• Maintain stock integrity across the Private Shopping stockholdings ensuring that agreed service levels are adhered to.
• Lead bi-annual Stocktakes across all Private Shopping storage locations.

About You

To be successful in this role you’ll be someone with experience in Operational Roles and proven teamwork skills, who is able to quickly build relationships and create an effective network across the business.

You will also:

• Have experience with both stock and transaction procedures, with a strong understanding of operational processes.
• A strong and inspiring leader to your team with an ability to coach and develop individuals to their full potential.
• You are able to balance working on team projects as well as individual tasks whilst always acting with the Private Shopping department and the client in mind.
• You will be confident and capable to deputize in the Operations Managers absence.
• Can adapt your communication style to suit a wide range of situations and stakeholders across the business.
• You will have great attention to detail in the day-to-day endeavours in the department, and will be computer literate and experience in using SAP systems would be advantageous.
• Use your initiative to problem solve and be solution drive.
• Have experience in people management procedures.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.