Process Analyst

Here at Harrods, we currently house more celebrity chefs, and exclusive dining brands than any other location in the UK. 

An exciting opportunity has arisen for a Process Analyst to join our successful Harrods Restaurants & Kitchens office team to lead the process of implementing Product Lifecycle Management across Harrods’ Restaurants & Kitchens.  

About the Role 

As a Process Analyst, you will use PLM to deliver transformational change within Restaurants &Kitchens to help drive process change, efficiencies and compliance improvements.

Product Lifecycle Management (PLM) deals with every stage across a product’s lifecycle, from the creative thinking of the product designer through to the product being ready for sale/consumption, and everything in between.

You will be responsible for process analysis, project management and change management of all required changes, as well as detailed process mapping, the creation of PML rules, RACI and KPIs, and will be supported by the R&K Business Process Manager and colleagues.

Your responsibilities are including but not limited to the following: 

• Process analysis and mapping of end-to-end Restaurants & Kitchens processes
• Process design and redesign to achieve best-in-class PLM across R&K
• Facilitation of workshops to identify and validate current and future-state processes
• Stakeholder management of senior stakeholders across the Restaurant & Kitchens team and beyond
• Delivery of projects and opportunities within the umbrella of Product Lifecycle Management in R&K
• Aligning with other projects and programmes, including systemic improvements, process improvements and compliance workstreams
• Prioritisation of key opportunities, in line with Restaurants & kitchens directorate strategy and that of other teams.

This role will be a fixed term contract for the duration of 1 year.

About You 

You’ll have proven experience as a process analyst or in a similar role and an ideally have a clear understanding of the hospitality industry. 

More specifically, you will have: 

• The ability to work within a fast paced environment and adapt to ever changing priorities
• Engaging communication skills with the ability to build relationships across a diverse team 
• Experience working with different stakeholders – both internally and externally and building relationships
• Attention to detail and excellent process analysis and thinking skills, including process mapping
• Excellent working knowledge of and proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. 
• A passion for driving innovation and change

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You 

Help us make anything possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

In return for your hard work, you’ll benefit from a competitive salary and an excellent benefits package, including a company pension, flexible working, 22 days’ holiday and your birthday off, up to 33% in-store discount and a travel season ticket loan.  

Uniquely You 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 
 
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. 

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods