Quality assurance Operative

Our Food and Safety team are now looking for a new Quality Assurance Operative to join their experienced team on a full time basis in our Harrods Knightsbridge offices.

You will be working 37.5 hours per week, Monday to Saturday (1 in 3 Saturdays) with shift patterns from 6:00am to 2:00pm and 11:00am to 7:00pm.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

As a Quality Assurance Operative, you will play a crucial role in ensuring the quality and safety of fresh products delivered to our Knightsbridge receiving bank. Reporting to the Food Safety Manager, you will monitor and manage the quality of products from reception to end user, ensuring compliance with food safety standards and quality management protocols.

Your key responsibilities will include:

• Product Quality Control: Verify that products arriving at the back door meet our quality standards and are from approved vendors.
• Temperature Checks: Ensure products are delivered at the correct temperatures and maintain accurate temperature records.
• Inspection & Documentation: Oversee delivery checks, inspect products, and ensure all paperwork is completed.
• Product Rejection Management: Manage the rejection process for substandard products, informing suppliers and relevant internal parties.
• Support Supply Chain: Assist in processing return to vendor (RTV) requests and recording quality issues.
• Storage Management: Ensure accepted products are stored correctly and that stock rotation and identification are maintained.
• Hygiene Monitoring: Maintain hygiene standards in receiving banks, fridges, and freezers.
• Environmental Monitoring: Conduct ATP and traditional swabs as per schedule.
• Pest Control: Assist in closing out actions from pest control audits and floor walks.
• Regular Checks: Perform regular checks in kitchen and restaurant storage areas to ensure product shelf life is maintained.
• Troubleshooting: Provide support to restaurants and food halls with regular floor walks.

About You

You will be able to demonstrate strong time-management skills and the ability to multitask, you will efficiently handle multiple responsibilities while maintaining meticulous attention to detail in paperwork and stock management. Your flexibility and readiness to adapt to changing priorities ensure you can respond effectively to dynamic situations. With a strong commitment to company values and work ethics, you will uphold high standards and perform your duties with minimal supervision, showcasing your independence and reliability.

You will also have:

• Food Hygiene Level 2 Training: Essential for ensuring food safety standards.
• PC Literacy: Proficiency in Word, Excel, and preferably SAP.
• Customer Service: Strong focus on excellent service to both internal and external parties.
• Interpersonal Skills: Excellent communication and interpersonal abilities.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods