Quality Manager

Our in-house Production Kitchens are undertaking a transformation. Operational and Food Safety practices, similar to those found in food manufacturing are being introduced, and we’re now looking for a Quality Manager to help embed these new Food Safety and Quality Management processes. 

About the Role

As a Quality Manager at Harrods, you will lead a team of Quality Controllers, ensuring excellence in quality management across our production kitchens. Your role will involve balancing coaching and directive leadership to develop your team while fostering strong relationships with key stakeholders, including buying, kitchens, and restaurants. You will also be responsible for maintaining the People Review process for Harrods' own staff, ensuring a high-performing and engaged team.
Operationally, you will oversee the Quality Management System (QMS), ensuring compliance with Harrods and regulatory standards. Your responsibilities will include investigating customer complaints, managing allergen risk, and driving continuous improvement initiatives. You will work closely with chefs to embed a strong food safety culture and play a key role in achieving departmental KPIs. Additionally, you will deputise for the Technical Manager as needed, supporting the wider technical function to uphold the highest quality and safety standards

This role is an FTC for 1 year. It is primarily Mon-Fri, however some weekend working is required according to business need.  

About You

You are an experienced Quality Manager with a strong background in food safety, holding a minimum Level 3 Food Safety and HACCP qualification. With in-depth knowledge of BRC or similar GFSI Food Safety Standards and experience in a manufacturing or food service environment, you are committed to maintaining the highest quality standards. A skilled leader, you have a proven ability to build and develop a high-performing quality management team while fostering strong working relationships with chefs and operational teams to drive a culture of excellence
You’ll have great time-management skills and a strong customer focus when dealing with both internal and external parties. You’ll have exceptional communicational and interpersonal skills as you will be interacting with other business areas in your day to day. You’ll have good analytical skills and with excellent attention to detail. Having solid PC skills is a must, being particularly proficient in Microsoft Excel and Word. 

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return for your hard work, you’ll benefit from:

• Competitive annual salary with an excellent benefits package, including company bonus 
• Generous company pension scheme
• 33 days’ holiday (including bank holidays) and your birthday off
• up to 33% in-store discount 
• Season ticket travel loan, and much more

Uniquely You

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods