Retail Systems Delivery Analyst

You will be responsible for helping to innovate change and mitigate production support demand by developing and adopting a structured and a methodical way of working.  As well as working very closely with 3rd party suppliers, you must also be able to represent POS at all business levels in both a technical and a business facing capacity.  You’ll be capable of translating business requirements into technical solutions. 

You will also be the 3rd line escalation point for exceptional support circumstances, otherwise dealt with by the Retail Systems Support Team.  In a fast-paced business, you will need to readily react to changing circumstances, be dynamic, with an aptitude for picking up new concepts quickly, not afraid to challenge process and offers a pragmatic approach to complex problem solving.

About us

At Harrods we deliver The Art of the Possible by constantly evolving and challenging conventional luxury retail standards. The pursuit of this excellence starts with our people. We put our trust in you to deliver excellence and exceed expectations for each and every one of our customers and with every interaction.

The Retail Systems Delivery team is responsible for delivering robust and sustainable change into the EPOS and Payments arena.  This includes the analysis and deployment of software and also upgrades and patches into the live estate. The team also maintains the underlying windows based till build.

About you

A proactive approach and attention to detail is essential, together with the ability to meet business requirements whilst considering supportability and architectural principles. You’ll be able to ensure delivery of quality solutions, on-time and on-budget with effective support model to meet required SLA. You’ll have excellent analytical skills with an aptitude for problem resolution. You should demonstrate a wider business awareness, understand the impact work has within overall landscape.

More specifically, we are looking for someone with:

• Experience of supporting Point of Sale systems, e.g. Retail Java, BTE Store 6 and Enactor
• Experience and proven capability to undertake JAVA development tasks
• Experience of SCCM interaction. Ideally configuration, build and deployment knowledge
• An appreciation of EFT principles with experience of auth and settlement analysis will be beneficial
• A demonstrable understanding of network infrastructure, DNS and DHCP
• Experience of POS testing lifecycle, an appreciation for the different testing phases.
• Knowledge of operational aspects of IT – RTO, RPO, DR, Business Continuity

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 22 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram.